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Hi, everyone!

I’ve received my sim-card and my ZTE router, put my sim-card in the router, connected it to my PC, logged in.

I went to SIM-card activation page: entered my SIM-card number, obtained a phone number, received SMS to my router and entered the password, changed it to new password.

I’ve installed an O2 app - logged in with my e-mail, internet works

BUT

I don’t see a link to do Video identification. How do people do it?

Everywhere I read that I must do Video identification for a prepaid SIM-card. But how?

I didn’t receive any email about it, I can’t find anything about in my App.

The App is in German so maybe I don’t know where to look.

Please help!

Have you really booked the prepaid variant 

https://www.o2-freikarte.de/prepaid-tarife/jahrestarife/internet-to-go/

or rather this 

https://www.o2online.de/mobilfunk/mobiles-wlan/ ?

 the prepaid variant 

https://www.o2online.de/mobilfunk/mobiles-wlan/ 

 

this is what i booked.

It’s prepaid for 1 month

 the prepaid variant 

https://www.o2online.de/mobilfunk/mobiles-wlan/ 

 

this is what i booked

 

This is not a prepaid, it is a flex contract. Therefore, no video identification is necessary.

 the prepaid variant 

https://www.o2online.de/mobilfunk/mobiles-wlan/ 

 

this is what i booked

 

This is not a prepaid, it is a flex contract. Therefore, no video identification is necessary.

what’s the translation of “flex contract” to German?

I have one more question - how is the payment made? o2 knows my bank account information but they didn’t chagre anything yet. How is it usually done?

Flex contract = without minimum term, 4 weeks notice period

An invoice will be issued at the end of the billing period.

Flex contract = without minimum term, 4 weeks notice period

An invoice will be issued at the end of the billing period.

Thank you so much for your help!

Hi @alushtinka ,

 

welcome to the o2 Community! Please consider marking one of Sächsins great replies (danke für die Antworten 🙂 ) as a solution, so other members of this forum can benefit from that answer as well 😊

Best regards,
Kurt

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