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How do I cancel my O2 Automatic top-up?

C
Neuling

I recently moved back to the United States and had an O2 prepaid number when I lived in Germany for the last two years. I had set up an automatic top-up at the end of each month that pulled from my international bank account I had over there. I logged into my O2 account and there is no where I can cancel the automatic top-up and it continues to charge me. I tried to delete my bank account details but it won’t work and there’s no way for me to do this online. How do I cancel this as I am no longer living in Germany and don’t use the number anymore? 

 

Edit by o2_Katja: Verschoben von Vertrag in unser Englisch Board

Lösung von o2_Tobias

Hi @Cancel auto-top-up,

 

welcome to our English community.

 

Thanks for your message.

 

According to your wish, I deactivated the direct debiting from your bank-account and cancelled the packages “o2 my Prepaid Data Pack L” and “o2 my Prepaid S”.

 

If you like to get back the remaining credit of your sim-card, please use this form: http://g.o2.de/pre-auszahlung

 

I hope I could be helpful to you. If you have further questions, just feel free to contact our English community.

 

Loving greetings,

Tobias

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21 Antworten

o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • Lösung
  • 6. Juli 2020

Hi @Cancel auto-top-up,

 

welcome to our English community.

 

Thanks for your message.

 

According to your wish, I deactivated the direct debiting from your bank-account and cancelled the packages “o2 my Prepaid Data Pack L” and “o2 my Prepaid S”.

 

If you like to get back the remaining credit of your sim-card, please use this form: http://g.o2.de/pre-auszahlung

 

I hope I could be helpful to you. If you have further questions, just feel free to contact our English community.

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.
D
Neuling
  • Demmah
  • Neuling
  • 14 Antworten
  • 15. September 2020
o2_Tobias schrieb:

Hi @Cancel auto-top-up,

 

welcome to our English community.

 

Thanks for your message.

 

According to your wish, I deactivated the direct debiting from your bank-account and cancelled the packages “o2 my Prepaid Data Pack L” and “o2 my Prepaid S”.

 

If you like to get back the remaining credit of your sim-card, please use this form: http://g.o2.de/pre-auszahlung

 

I hope I could be helpful to you. If you have further questions, just feel free to contact our English community.

 

Loving greetings,

Tobias

Ich bin in eine neur Wohnung  und ich habe meine Vertrag  gekündigt 

Die Kündigung zum 24.10.2020 und ich möchte  meine Bankverbindung  löschen 

Ich bin xy

Können Sie mein Bankkonto löschen, da der Vertrag nach einem Monat ausläuft?

Email  xy@gmail.com 

 

GRUß 

 

Edit by o2_Katja: Name und Mail gelöscht

o2_Lars
  • o2_LarsModerator
  • Moderator
  • 23580 Antworten
  • 19. September 2020

Hello @Demmah,

we are already in contact in your own thread :-)

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋
P
Neuling
  • PKT
  • Neuling
  • 1 Antwort
  • 9. April 2023

Hello Team, I m not able to cancel automatic debit from my bank account.  I want to stop all immediate payment from bank.

Please deactivate automatic debit for my number.

o2_Micha
  • o2_MichaModerator
  • Moderator
  • 9874 Antworten
  • 14. April 2023

Hello @PKT ,
thanks for messaging us here in our community. 💙
I can see that the automatic top up funktion is deactivated because of the last payment issues. So there is no to do for you except you want to start it again 😊

kiindly regards
Michael

#bleibgesund
M
Neuling

Why there's no option to cancel the auto top up from the app? I also want to cancel this but don't see any option

o2_Micha
  • o2_MichaModerator
  • Moderator
  • 9874 Antworten
  • 23. April 2023

Hello @mkamranhamid ,
thank you for your first post in our community, welcome 😊
How do you top up your account? 
The easiest way in most cases would be to withdrawn the Sepa Mandat. 
 

 kindly regards
Michael

#bleibgesund
M
Neuling

Hi @o2_Micha ,

Thanks for your reply. How can I withdraw from Sepa Mandat. Is there any possibility from the app or can you please stop this?

 

Cheers,

o2_Matea
  • o2_MateaTeam
  • Team
  • 2214 Antworten
  • 12. Mai 2023

Hey @mkamranhamid ,
 

How can I withdraw from Sepa Mandat.Is there any possibility from the app or can you please stop this?

I can help you with that, if you are still interested? It is not possible via App.
Best regards, Matea

 

A
Neuling
  • Atef
  • Neuling
  • 1 Antwort
  • 12. Juni 2023

Hello Team,

 

I m not able to cancel automatic debit from my bank account. Could you please support?

 

Please deactivate automatic debit for my number.

Thank you in advance!!

M
Neuling

@o2_Matea yes please do that. That'd be great 

o2_Matea
  • o2_MateaTeam
  • Team
  • 2214 Antworten
  • 21. Juni 2023

Hey @Atef ,
thanks for your request. Your  sepa direct debit mandate has been revoked.
Best. Matea

o2_Matea
  • o2_MateaTeam
  • Team
  • 2214 Antworten
  • 21. Juni 2023

Hey @mkamranhamid ,
your sepa direct debit mandate has been revoked as well 🙂

 

M
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    mkamranhamid
M
Neuling
  • MrSakharov
  • Neuling
  • 1 Antwort
  • 24. Juli 2023

Hello Team, I m not able to cancel automatic debit from my bank account. I want to stop all immediate payment from bank.

 

Please deactivate automatic debit for my number.

 

Today I have received a SMS from O2 saying that 27/07 or within 3 following days there will be 15 Euro directly debited from my account. I don't confirm it. Please cancel this transaction as well as automatic direct debiting as well. 

 

Thanks.. 

o2_Maria
  • o2_MariaModeratorin
  • Moderatorin
  • 21659 Antworten
  • 31. Juli 2023

Hello @MrSakharov ,

welcome to the community.

In order for us to be able to delete your bank details here, send us an informal letter with signature and stating your customer and/or telephone number for which this change is to be made to the following address:

Telefónica Germany GmbH & Co. OHG
Customer Service
90345 Nuremberg

Important to know: The change of payment method must be entered in your payment data at least 7 days before the due date of the next invoice.

If the current, open invoice amount has already been debited, you can have it reversed by your bank, if this has not yet been done by your bank itself.

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)
R
Neuling
  • Richecho
  • Neuling
  • 1 Antwort
  • 16. August 2023

Hello, I moved back from Germany to the US and would like to stop automatic top off from my debit card to mein o2. I do not see a link for this anywhere in the mein O2 account page. Can you help me?

o2_Andrea
  • o2_AndreaTeam
  • Team
  • 26467 Antworten
  • 19. August 2023

Dear @Richecho ,

I have deactivated the automatic recharge from your account when the amount falls below a certain level. You can now still recharge via SMS if you want to.
If you don't need the SIM card anymore, you can also cancel it and pay out your remaining balance.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.
E
Neuling
  • Ebey
  • Neuling
  • 2 Antworten
  • 28. Februar 2025

Hallo , 

I have bought another sim card and don't want to continue with my o2 sim card . I cancelled it two times but still money is getting deducted.  

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • 6332 Antworten
  • 1. März 2025

Hello ​@Ebey,

welcome to our o2 community 🙂

I could take a look, your contract with us has a running time of 24 months and has been cancelled to its end on 24.07.2026.

Best Regards,

Gerrit

E
Neuling
  • Ebey
  • Neuling
  • 2 Antworten
  • 1. März 2025

Okay but I don't want o2 to  deduct money from my bank account 

What should I do for that?

o2_Gerrit
  • o2_GerritModerator
  • Moderator
  • 6332 Antworten
  • 1. März 2025

​@Ebey You can send a revocation of the SEPA-Direct debit authorisation if you want to transfer your bills to us. The revocation you can send by letter to Telefónica Germany GmbH & Co. OHG  Kundenbetreuung  90345 Nürnberg.

Best Regards,

Gerrit

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