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Hotline call dropping


adilette
Neuling

It should be the name of a song, but it is happening very often when I speak with the o2 Hotline. I get to feel it is done on purpose by the operator that doesn't know the answer for a question.

Such a pity after waiting for 15 minutes to get on the line.. 

Does it happen to you too? 

 

Lösung von adilette

No, thanks for your great help! 

 

I have managed to fix my DSL connection, find LTE in Berlin-Mitte and a customer care that answers immediately by...switching to another operator! and put an end to my agony..

 

keep on pretending you are helpful!

 

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3 Antworten

o2_Tobias
  • 11690 Antworten
  • 12. Januar 2021

Hi @adilette

 

nice that you are back here in our English Community again. I regret that you had the impression that our customer service drops your line. 

 

I suppose that it is not made by purpose. Maybe there were some technical issues with the connection. 

 

Is there any issue that needs a clarification still? In this case, I am happy to help you. 

 

Just let me know. 

 

Loving greetings,

Tobias


adilette
Neuling
  • Autor
  • Neuling
  • 10 Antworten
  • Lösung
  • 12. Januar 2021

No, thanks for your great help! 

 

I have managed to fix my DSL connection, find LTE in Berlin-Mitte and a customer care that answers immediately by...switching to another operator! and put an end to my agony..

 

keep on pretending you are helpful!

 


bs0
Profi
Forum|alt.badge.img+9
  • Profi
  • 41914 Antworten
  • 12. Januar 2021

Childish response but at least you are happy.


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