Dear O2 team,
I use your HomeSpot service. Since February I have been struggling with many interruptions in my internet. I contacted the O2 hotline to find out the problem. The issue was always a technical one. In March I had to be quarantined for a few days and unfortunately the internet connection was bad for a couple of days that time which was a big problem. In my contacts with the O2 hotline, the colleagues were nice and tried to help. But the problem was still there. On 23 May I had another phone call with the English hotline, your colleague was very helpful and informed that the technical problem was solved. Yesterday I had very short interruptions again, I hope it will not turn into the same frustrating disconnections, otherwise I am afraid I will have to terminate my contract with O2!
I will appreciate your good service and also compensation for the interruptions I have suffered so far.
Thank you for your attention.
Kind regards,
Leila.
Edit o2_Bianca: Moved to English o2 Community Mobile
