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HomeSpot contract cancellation

  • 15 April 2023
  • 1 Antwort
  • 60 Aufrufe
A
Rang

 

Hi O2 team.

I am stuck with o2 homespot  contract. can someone from the o2  please help me.

 I took o2 homespot contract last year in the month of November (Flexible contract) and then i shifted to new city and transfer my contract  to my roomate who was staying with me in old place . I do got a receipt from the o2 team that my contract is cancelled , but still every month they are taking money of o2 box every month .  I want to cancel the o2 box contract as i am unable to afford it and I am not using the box . Since the box is in my name , I did went to the store and they said that contract cannot be cancelled . Is there any option  where I can return the box to the telefonica company as I just want to cancel the contract.

Please help me to cancel the o2 homespot contract.

Regards

Awarrier

 

 

EDIT: verschoben von my Home: Vertrag & Tarife in Englisch   o2_Maria, 16.04.23.,  09:01 Uhr

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Lösung von o2_Andrea 16 April 2023, 13:12

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1 Antwort

o2_Andrea
Benutzerebene 7

Dear @Awarrier ,

welcome to our community. 💐

Your tarriff is already deactivated, but you ordered an Home Spot 5G router and you can only buy this router, not rent it. You have concluded an o2 my Handy contract for it. As it has already been explained to you, you cannot deactivate or cancel this contract. It must be paid off at the end, just like a mobile phone contract. It is yours when all instalments are paid off.

Kind regards,

Andrea

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