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hello o2 , order problem

  • 14 November 2019
  • 4 Antworten
  • 339 Aufrufe

Hello o2 , my order number is WSHWxxx0939 , i order huwawi 5t and is supposed to come with the phone huwawi freebuds but unfortunately i got the phone without it , its was ur promotion that why i bought the phone so please can u solve this problem for me … and thank you 

alameri m.

Edit o2_Flo: Order ID anonymzied.


Lösung von o2_Andrea 17 November 2019, 15:18

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4 Antworten

No replay ?? It been one day !

Hey @Amrii8,

welcome to the o2 Community :)

Our Community is not a live channel / contact. Please be patient. A o2 moderator will contact you here.



Benutzerebene 7

Hello @Amrii8 ,

I'm not very familiar with that promotion but I think you have to register your smartphone at Huawei to get your freebuds lite. Please have a look at this website:



I'm note sure if this page is also available in English. 




Benutzerebene 7

Dear @Amrii8 ,


as mentioned by @worki you have to register yourself for the earbuds on the Huawei website.

After purchasing an action device during the promotion period, participants can register at https://consumer.huawei.com/de/promotions/nova5t/ until 24.11.2019 (cut-off time). Upon registration, you will receive a confirmation of participation by e-mail.

(Nach Erwerb eines Aktionsgerätes im Aktionszeitraum können sich die Teilnehmer unter https://consumer.huawei.com/de/promotions/nova5t/bis spätestens 24.11.2019 (Ausschlussfrist) registrieren. Bei erfolgter Registrierung erhalten sie eine Teilnahmebestätigung per E-Mail. )


Kind regards,



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