Final copy of contract missing

Hello,

I am having troubles receiving a final contract of my tariff + phone.

I have called many times and was promised this from customer service via phone, they said they were sending this via email and post but I haven't received anything yet.

I think this is something that should n't happen.

Basically I would need final copies of the following:

Customer data (your O2 contract) tariffs and services

Further terms of contract

Sepa Landschrift Mandate 

Contract summary (at least this as I need a copy for work related reasons)

Could you please help me both the shop and the customer service are putting a lot of resistance in sending me this through and I need these for my own documentation tracking.

I don't understand why sending something so basic and vital legal document for a customer is becoming a big issue.

Please help!

Edit o2_Sven 31.03.2023/14:29: Moved thread from o2 Mobilfunk: Vertrag & Tarife to English o2 Community: Mobile