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Hi dear o2 team,

 

I had a preliminary look at the January bill and would like to ask why is that so high? I a clear message from o2 team that the maximum charge per month is 59.5€, while January bill shows quite the opposite and I do not agree to pay that much. I have been charged incorrectly very often, but this time it’s something extraordinary. I am not satisfied with the quality of service I am getting at all, as Internet speed is not great, and in the places where other providers are work, O2 doesn’t, however as it’s not possible to terminate the contract, I have to “enjoy” this kind of quality and moreover pay for that!

 

I kindly ask you to investigate my January bill and adjust accordingly.

 

Thanks a lot in advance. 
 

Regards,

Dana. 

 

Edit by o2_Katja: Moved to our english community

What have you been charged for that you don't agree with?

My normal charge is 35€, and now they want to charge me 133€, which is abnormal I believe. 

What is the additional charge for? This should be clear from the invoice. It could be lots if things.

It’s a preliminary invoice, I don’t know yet. 
I believe it’s Roaming, because I had to use internet when I had extreme situation in my home country and there was no connection all over the country, so I could notify my colleagues. And then I got sms: “Lieber o2 Kunde, Sie haben bereits 80% des Maximalbetrages gem. EU-Regulierung für Datenroaming von 59,50 € pro Abrechnungsmonat erreicht. Zum Schutz vor weiteren Kosten ist Datenroaming bei Erreichen des Maximalbetrages für den Rest des Abrechnungsmonats gesperrt. Ihr o2 Team”. It clearly states that maximum bill is 59.5€, which seems to be not the case here. 

Then you need to wait until the invoice is available to view to see what the other 40 Euros is.

Which country were you in and what tariff do you have? I assume this isn't a new contract because 40 Euros could then be the connection charge for the contract. Without the invoice only speculation is possible though.

Hi @939fub,

welcome to our community. :blush:

@bs0 ist right, when the invoice is available and we can check if there something went wrong.

It would be great if you can send us a message when you’ll get the invoice, then we can take a look into it.

 

Best regards,

Michi

 

Hi everyone,

Thanks for your replies! 

I just received invoice: xxxxxxxxxxx, Kunden Nummer: xxxxxxxxxxx. 

 

@o2_Michi can you please have a look?

Regards,

Dana.

 

(Customer data removed, public forums, o2 Michi)

Hi @939fub :relaxed:

yes, I took a look into your invoice. There was a usage of service outside the EU.Did you take a look in your itemized bill?

Are the mentioned services plausible for you?

 

Best regards,

Michi

 

Hi @o2_Michi ,

 

Yes, I did have a look at the invoice.

As it was mentioned at the beginning of the thread I had to use internet when I had extreme situation in my home country and there was no connection all over the country, so I could notify my colleagues. And then I got sms: “Lieber o2 Kunde, Sie haben bereits 80% des Maximalbetrages gem. EU-Regulierung für Datenroaming von 59,50 € pro Abrechnungsmonat erreicht. Zum Schutz vor weiteren Kosten ist Datenroaming bei Erreichen des Maximalbetrages für den Rest des Abrechnungsmonats gesperrt. Ihr o2 Team”. It clearly states that maximum bill is 59.5€, which seems to be not the case here. 

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