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There are two problems with my invoices. 

  1. When I extended my DSL contracts , I was told that installation charges of 49 Euro will be waived off but it was added in invoice of May. I had chat with customer-care and I was assured that it will be taken care of in invoice of June. But I dont see deduction in that. Can you please help me with that ?
  2. I also took O2 postpaid contract (should I regret it ? ) where it was assured that its 30Euro per month and with discount it will be 15 Euros per month. But in June’s invoice I am seeing Grundgebühren 29,99 € and Verbindungen & Services 22,95 € and then 15 Euro deducted from it.

Cann someone please help me with it ? .

 

Edit: o2_Dennis 13.07.22 / 19:39 Uhr / phone number removed

Edit o2_Rebecca 17.07.2022 / moved to English: Mobile

Hello @alok13 , 

welcome to our community! ✨

It is possible that the discount was booked in after the invoicing of June. So it is possible that the discount will be seen in the next bill.

Did you get more information about this in the meantime or should I take a look for you?

29,99 € minus 15 € = 15 €, so the price from your mobile tariff should be correct or am I perhaps missing something here?

The Verbindungen & Services are mostly chargeable calls or Third Party Services.

We also have an article about Third Party Providers & value-added services. This should be helpful. 😊

 

Best regards, 

Manuela

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