Third-Party Providers & value-added Services

What are third-party providers?

Third-party providers are external companies that offer chargeable services for mobile phones. These services may include apps, games, chat services or Premium- SMS. Charges may apply once or on a recurring subscription basis.

What are third-party and premium services?

Third-party and premium services are fee-based additional services that can be purchased either directly from O2 or from external providers. In these cases, O2 acts as a billing and payment intermediary between you and the respective provider.

Examples include:

• Digital content such as ebooks, music, movies, e-learning, games and other entertainment
• Services such as parking tickets or postage stamps
• Premium SMS, MMS or calls to special-rate numbers (e.g. directory assistance)

You will be clearly informed about the provider and the applicable charges before completing a purchase.

How can I purchase third-party and premium services?

There are several ways to purchase these services:

1. O2 “Apps & Entertainment Shop”

• Purchase of O2 content such as apps, games, music or other entertainment stuff
• Each order must be actively confirmed (“handshake procedure”) to prevent unintentional purchases
• Your purchases can be viewed under
  Apps & Entertainment → My Downloads

2. Payment via mobile phone bill (Pay by Mobile)

• Many online shops offer payment via your mobile phone bill
• The amount charged and the provider name will appear on your next O2 bill
• Further information on providers, security standards, FAQs and sample bills can be found under
  “Pay by Mobile Bill”

3. Mobile payment via SMS or call

• Commonly used for services such as parking tickets
• Orders are placed, for example, by sending an SMS with the required details (e.g. license plate number)
• In these cases, the handshake procedure does not apply, as the purchase is verified via your mobile number, even if caller ID is suppressed

Where can I find these charges on my bill?

All charges are listed in your itemized bill and shown as follows:

• Gross amounts
  • Listed under Gross services (third-party providers)
  • Typically digital or physical goods purchased via mobile payment
• Net amounts
  • Listed under Value-added services
  • Includes purchases from the O2 Apps & Entertainment Shop
  • Also includes premium SMS, MMS and calls to special-rate numbers
  • Special-rate numbers are marked with (S)

The name of the third-party provider and their contact details are always shown at the end of the itemized bill.

You can access your bill via your customer account under Rechnung Download, or request an itemized bill separately.

I did not use this service or have questions – who should I contact?

If you have questions or believe a charge is incorrect, please contact the third-party provider directly.
O2 does not have access to detailed information about external services. The provider’s contact details can be found at the end of your itemized bill.

last Update: 01/2026