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english : what happens when I have a trip to Canada or US with my O2 contract ?


Good afternoon,

I have a contract in Germany with o2 and 3 handy numbers (me, my daughter, my son) 

My question is simple. If my son is going for 3 weeks in US or Canada and calls me in Germany, do we have additional costs ? 
Another solution : if my son wants to call US numbers , will he have to pay ? Or is the roaming OK ? 
many thanks in advance,

 

Odile 
Edit o2_Bianca 12.01.25 08:21Uhr: Moved from Packs, Optionen &Ausland to English Community mobile

Lösung von o2_Bianca

Hello ​@Odile,
thank you for contacting the community with your question.🤗 We have summarised all the information on the topic of usage abroad in this article Roaming for contract customers. If you have any further questions, please get in touch with us again.🙂
Best regards Bianca

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9 Antworten

bs0
Profi
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  • Profi
  • 41594 Antworten
  • 11. Januar 2025

Your son will have to pay in both cases and it is expensive. The best thing to do is get a prepaid card in the US and maybe use WhatsApp to make calls to you in Germany.


  • Autor
  • Neuling
  • 2 Antworten
  • 11. Januar 2025

Good evening,

Thank you so much for your quick reply.

i do not understand why he should pay : he has a German number and he calls a German number ? 
could you just explain ? 
for the other question, I understand that it’s better to have a US prepaid.


o2_Bianca
  • Moderatorin
  • 23684 Antworten
  • Lösung
  • 12. Januar 2025

Hello ​@Odile,
thank you for contacting the community with your question.🤗 We have summarised all the information on the topic of usage abroad in this article Roaming for contract customers. If you have any further questions, please get in touch with us again.🙂
Best regards Bianca


  • Autor
  • Neuling
  • 2 Antworten
  • 12. Januar 2025

Hello,

many thanks for your answers. Many things are still not so clear but I will find more .

have a nice day,


bs0
Profi
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  • Profi
  • 41594 Antworten
  • 12. Januar 2025

You can ask specific questions here if the information is not clear.

Calls between two German numbers are still international calls if the caller is not in Germany as the SIM card is using a foreign network provider. Roaming means the ability to use networks in other countries, but not that this is possible free of charge. For the same reason, if you call a German number that is currently roaming in the US, the person you are calling will pay for that call.

Within the EU there are no costs because of the EU roaming directive.


schluej
Superstar
  • 15620 Antworten
  • 12. Januar 2025

@bs0 not exactly… The caller pays the fee to the German border (as the call receiver is in germany).

From Germany to the other country will be payed by the call receiver…


bs0
Profi
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  • Profi
  • 41594 Antworten
  • 12. Januar 2025

@schluej That's no different to what I wrote ;-)


Joe Doe
Star
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  • Star
  • 12470 Antworten
  • 12. Januar 2025

@Odile Google for maaltalk and for a plan US. Have plans for US phone and data. Calculate for US / Canada about 50-70 US Dollars. And you son should turn off his o2 simcard travel outside EU. If you want reach use WhatsApp or Facebook Messenger calling.


o2_Manga
  • 11390 Antworten
  • 14. Januar 2025

Hi ​@Odile,

nice to meet you. 🙂

Did you check our price list for roaming ? Choose USA in the dropdown and get all the cost calling and internet usage in U.S. 

It is true that a prepaid solution is more suitable for a longer stay. Just take a look: 👉 Travelling to USA The blog provides all information you might need. 

Thanks to all users who already gave you some helpful advice. 🍀

 

Greetings

 


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