Dear all,

I recently moved to a new flat, before I used to have the O2 5G Homebox contract, when I was trying to relocate the contract to the new address, it showed not available, so I called the English customer service hotline and was told that I could get out of the contract by the end of July. So I canceled the Homebox contract online and ordered a new DSL contract from O2.

But apparently the Homebox is working perfectly fine in my new address and the termination will only be from November, meanwhile the new DSL internet is installed, so now I have to pay to two O2 internet contract for the same household till November, by given the false information provided by O2.

I would like to cancel one of the O2 internet contacts immediately please!

Best,

Keke

o2_Antje: Moved to Englisch Community / 26.07.2022