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O2 shop in Dülmen, I had a very bad service. There were three customers in a shop not wearing masks (right now it is not the law to wear one inside), when I walked in the woman working for O2 shouted across say “YOU MUST WEAR A MASK”, it was very embarrassing and I felt discriminated against considering nobody else had to wear one, maybe this is because I am not white or not German?. When I then asked her for help with my contract, she did not bother to log in or see what the problem was. She knew I was not German because I have been to the store before and spoken to her and she’s always been unhelpful, I have mentioned this to other people in Dülmen and she has a bad reputation yet O2 still employ her. 

 

Edit: Moved to our English-Community, 30/07/2022 14:04, o2 Michi

Hello @JS-87,

welcome to our community. 😊

Thank you for sharing your experience. I sent you a private message for further information. You’ll find your inbox here: https://hilfe.o2online.de/inbox/overview

We take this very seriously and with more information we can forward this issue to a special department which can contact the shop etc.

 

Best regards,

Michi

 

 

Hey @JS-87 ,
We just wanted to check in with you and would really like to help?
Did you find our message in your inbox and do you want to provide us with further information so that we can forward this Issue?
Also, you are very much invited to ask us for help with your contract.
Best, Matea

I’ve still not been responded to on the private message from three weeks ago. 

Hey @JS-87 ,
great that you are checking in with us!
We are on it and I alreaday messaged you😊
The private message via o2Support is for exchange of private data only.
So further conversation will be back on this Thread.
Thank you for providing us with all the infromation we needed.
I will get back to you, as soon as there are any results available.
Best, Matea

Thanks for your help 

Hallo @JS-87 ,
I have an update for you relating to this “unpleasent shop Situation”.
First of all, thank you so much for reporting this “unpleasent incident” and sorry, that you had to go through this.
The shop manager as well as the “person involved” has been contacted.
Regardless of her statement, she has recived a warning and corresponding measures have been initiated for her to  undergo an antiracism training.
The message that this outrages behaviour is not tolarated, has beeen well recieved. 

Best Matea
 

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