Skip to main content
Warum O2
Warenkorb
 Service

Hello O2 Community, 

I am new in Germany , recently i purchased an O2 sim card and chose the tariff plans and internet pack of my own choice. Furthermore i setup the Automatic Debit option for the monthly renewal of the plan. Unfortunately ,one fine day i was checking up with banking app where i have all my direct debits linked to all different platforms and by mistake i cancelled the automatic debit (SEPA) with O2 for my monthly renewal thing and now i am unable to setup the direct debit for the same. 

Kindly help as to how i set up it and get it back to normalcy.   

Edit o2_Sven 03.07.2023/14:19: Moved thread from o2 Mobilfunk: Verrag & Tarife to English o2 Community: Mobile

Hello @Link_the_Sync and welcome to our Community 😊 nice to have you here 💙

Are you using a prepaid plan with direct debit? It seems as if there’s currently a credit balance as well.

Have you deleted your bank details from Mein o2 by any chance? If yes, you have to re-enter them to use direct depit again. 

We also have a FAQ article regarding this topic that might help 🤓

Kind regards, Rebecca

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community
© Telefónica Germany GmbH & Co. OHG Telefónica