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Direct Debit

  • 21 July 2022
  • 1 Antwort
  • 38 Aufrufe
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Rang

Hello,

Even though I turned off all automatic payments, I am still being charged automatically with direct debit payment. This month I did not pay it because I already renewed my package. Now my credit looks -30 euros. The direct debit function and my sim card are also blocked. I cannot call the hotline nor top up my account to call the hotline. I don’t want to pay 60 euros monthly for a prepaid sim card.

Can you help, please? 

Thanks

 

 

 

Edit o2_Giulia, 21.07.2022, 14:30 Uhr Moved to English o2 Community: Mobile

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Lösung von o2_Andrea 24 July 2022, 10:42

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1 Antwort

o2_Andrea
Benutzerebene 7

Dear @sdem19 ,

welcome to our community. 🌞

I was happy to check for you. There have been several changes to your top-up options, but I now see that the SEPA mandate has recently been revoked, so nothing should be debited.

Kind regards,

Andrea

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