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Dear O2 Support,
 

I had been an O2 customer for a long time and was having "O2 Free S plus - 2017" package against number +49176xxxxx033. Since i wanted to move to a new provider, i put in a contract cancellation request in time (3 months before the end of contract date).  I also received a confirmation from O2 that the contract termination was received in time.
 

Recently i received my invoice for December 2019 which i expect to be the final invoice.
Why does it say the following?
Vertragslaufzeit: 28.12.2019 - 27.12.2020
Kündigungsfrist: 3 Monat(e) zum 27.12.2020

Why is it for another year when i already had cancelled my contract in time and also received the confirmation from you. I am not even using your service anymore.
Please explain and correct this.

Regards,
Haris Noman

Hi @Haris513,

 

thanks for your request concerning your date of cancellation.

 

I regret that we confused you.

 

Your mobile phone contract has ended on 30th December 2019. So, there is nothing to worry about.

 

I hope everything is fine for you now.

 

Loving greetings,

Tobias

Hello Tobias, 

Thanks for the clarification. 
Much appreciated. 

Regards, 
Haris

Hi @Haris513,

 

that´s great that I could help you.

 

I would like to ask you a favor: Please mark my answer as “solution” (best answer).

 

Thanks a lot.

 

Loving greetings,

Tobias

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