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contract is running and O2 deactivated my sim card

  • December 30, 2021
  • 6 Antworten
  • 111 Aufrufe
S
Besucher:in

2 days back I got an email that my sim card is deactivated . I have not send any email nor message to O2 but, I  do not know why it is deactivated and my phone contract is still running. I went to O2 shop in city center Heide, but they didnot helped me. Is there any way I can get my sim card back with the same phone number?

 

edit o2_Solveig: verschoben von Mobilfunk Vertrag  →English o2 Community : Mobile 

    6 Antworten

    bs0
    Legende
    Forum|alt.badge.img+43
    • bs0Legende
    • Legende
    • December 30, 2021

    What does it say in the email?

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
      S
      Besucher:in
      • shreza
      • Autor
      • Besucher:in
      • December 30, 2021

      What does it say in the email?

      Thanks for your message. We regret that you are not satisfied.As requested, we have the cancellation of your SIM card with the aboveOrder number mentioned in our system today.You can view the order as irrelevant.It is not necessary to return the SIM card, it can be environmentally friendlybe disposed of. If costs have already been incurred, we willcredit back immediately.Have a nice day.

      BUT I have not requested anything.

        bs0
        Legende
        Forum|alt.badge.img+43
        • bs0Legende
        • Legende
        • December 30, 2021

        Dies the order number match? Did you contact o2 at all about this contract?

        In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
          S
          Besucher:in
          • shreza
          • Autor
          • Besucher:in
          • December 30, 2021

          no i didnot contact O2 .and also i have not write any single mail to O2 about sim card before,

           i dont know why they have deactivate my sim.

          o2_Manuela
          • o2_ManuelaTeam
          • Team
          • January 4, 2022

          Hello @shreza , 

          welcome to our community! :hugging:

          bs0 already asked an important question: does the order number match with your contract?

          Additionally i would like to take a look at your contract.

          First I need to verify you, so you will get a private message from o2_Support shortly.

          Best Regards

          Manuela

          Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
          o2_Manuela
          • o2_ManuelaTeam
          • Team
          • January 10, 2022

          Hello @shreza , 

          i haven´t yet received a private message from you.

          Have you been able to clarify your request via our other contact channels?

          Best Regards

          Manuela

           

          Euch hat ein Testbericht besonders gut gefallen? Dann lasst unbedingt ein Like da :)
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