Skip to main content
Warum O2 Service
Gelöst

Contract cancellation

K
Neuling

I have requested contract cancellation yesterday and I called on this number -040 519006642. But I don't able to understand if they have cancelled my contract or not. I would like to end this contract.

Could you please confirm, is it my contract cancelled or not?

Thank you

Komal


Edit: moved the Thread to our english section: English o2: Community mobile, 17.05. o2_Micha

Lösung von Bollermann

Kommi schrieb:

Hi Michael, 

 

Is there any other way to cancel the contract? To drop email or send post card for the cancellation. 

 

Thank you

Komal

 

 

@Kommi 

 

Yes, you can cancel it via

 

Adress:

Telefonica Germany GmbH & Co OHG

Kundenbetreuung 

90345 Nürnberg 

 

Fax 01805 571766 

Zur Antwort springen
    War das hilfreich für dich?

    4 Antworten

    o2_Micha
    • o2_MichaModerator
    • Moderator
    • 9874 Antworten
    • 17. Mai 2022

    Hello @Kommi thank you for your first thread in our community 💙
    In your database there is no cancellation confirmed. The best would be, that you call the number again with a german speaking friend.

    kindly regards
    Michael
    ​​

     

    #bleibgesund
    K
    Neuling
    • Kommi
    • Autor
    • Neuling
    • 2 Antworten
    • 17. Mai 2022

    Hi Michael, 

     

    Is there any other way to cancel the contract? To drop email or send post card for the cancellation. 

     

    Thank you

    Komal

    Bollermann
    Star
    Forum|alt.badge.img+10
    • BollermannStar
    • 27386 Antworten
    • Lösung
    • 17. Mai 2022
    Kommi schrieb:

    Hi Michael, 

     

    Is there any other way to cancel the contract? To drop email or send post card for the cancellation. 

     

    Thank you

    Komal

     

     

    @Kommi 

     

    Yes, you can cancel it via

     

    Adress:

    Telefonica Germany GmbH & Co OHG

    Kundenbetreuung 

    90345 Nürnberg 

     

    Fax 01805 571766 

    Ich bin selbst nur Kundin und keine Mitarbeiterin von/bei o2! Wenig bis gar keine Infos regen lediglich zu Spekulationen statt zur Hilfestellung an ??‍♀️
    o2_Andrea
    Einer Person gefällt das
    • o2_Andrea
      o2_Andrea
    o2_Sven
    • o2_SvenModerator
    • Moderator
    • 15517 Antworten
    • 18. Mai 2022

    Hello @Kommi ,

    if trying to cancel your contract via the “Kündigungsvormerkung” together with calling afterwards didn’t work out for you then sending it in via post or fax like Bollermann described would be the correct alternatives.

     

    Kind regards, Sven

    Der Wochenrückblick - https://g.o2.de/wcr

    Deine Antwort


    Allgemeine Nutzungsbedingungen der O₂ Community
    © Telefónica Germany GmbH & Co. OHG Telefónica