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Contract cancellation


I have requested contract cancellation yesterday and I called on this number -040 519006642. But I don't able to understand if they have cancelled my contract or not. I would like to end this contract.

Could you please confirm, is it my contract cancelled or not?

Thank you

Komal


Edit: moved the Thread to our english section: English o2: Community mobile, 17.05. o2_Micha

Lösung von Bollermann

Kommi schrieb:

Hi Michael, 

 

Is there any other way to cancel the contract? To drop email or send post card for the cancellation. 

 

Thank you

Komal

 

 

@Kommi 

 

Yes, you can cancel it via

 

Adress:

Telefonica Germany GmbH & Co OHG

Kundenbetreuung 

90345 Nürnberg 

 

Fax 01805 571766 

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War das hilfreich für dich?

4 Antworten

o2_Micha
  • Moderator
  • 9874 Antworten
  • 17. Mai 2022

Hello @Kommi thank you for your first thread in our community 💙
In your database there is no cancellation confirmed. The best would be, that you call the number again with a german speaking friend.

kindly regards
Michael
​​

 


  • Autor
  • Neuling
  • 2 Antworten
  • 17. Mai 2022

Hi Michael, 

 

Is there any other way to cancel the contract? To drop email or send post card for the cancellation. 

 

Thank you

Komal


Bollermann
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  • 27386 Antworten
  • Lösung
  • 17. Mai 2022
Kommi schrieb:

Hi Michael, 

 

Is there any other way to cancel the contract? To drop email or send post card for the cancellation. 

 

Thank you

Komal

 

 

@Kommi 

 

Yes, you can cancel it via

 

Adress:

Telefonica Germany GmbH & Co OHG

Kundenbetreuung 

90345 Nürnberg 

 

Fax 01805 571766 


o2_Sven
  • Moderator
  • 15517 Antworten
  • 18. Mai 2022

Hello @Kommi ,

if trying to cancel your contract via the “Kündigungsvormerkung” together with calling afterwards didn’t work out for you then sending it in via post or fax like Bollermann described would be the correct alternatives.

 

Kind regards, Sven


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