- Hi all,
I am here to see if I did everything as supposed.
I want to cancel my contract with o2 made on 22.11 because I am not satisfied with the service.
I have sent e-mail to firstname.lastname@example.org with document “Widerrufsbelehrung für Warenlieferungen” downloaded from this site. I also neatly explained why I am not satisfied with the service, but I haven’t got any response from them. Note I want to cancel my contract in first 14 days of usage.
So I’ll explain sitation here aswell. I signed contract with o2 on 22.11 and took O2 Mobile M Boost package. Now I’ve been using it since and I have few issues:
- Signal is never above 2 bars unless I am in city center of Munich
- Internet speed is awfull. Again, it’s alright when in city center around 30Mbits but other thant that, well, take a look at video attached (youtube link : https://youtu.be/2C8U4lxZpXI )
- I’ve recently had trip to austria, and let me tell you the struggle. It was pretty much unusable, no signal, and internet, well I couldn’t even purchase ticket from OBB app and almost missed train trying to run to automat to purchase ticket.
So, hopefully I am able to cancel this contract within 14 days ?
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