Hello @Kecy1990,

A 50% discount is quite a nice one :-)

If you sign a new contract with us, be it only, via phone or in a shop you should recieve further information also via email. Could you have a look into the information that you recieved via mail if there is a discount on the activation fee visible?

Regards,

Lars

Hallo. There is no discount on the activation fee visible. I have been charged with connection price and basic charge in the first email. 

Hello @Kecy1990,

the activation fee is never discounted when you are granted the 50% discount on the monthly charges.

Please find more information here: 50% auf den neuen o2 Vertrag sparen (o2online.de)

Best regards

Giulia

Hallo. I have o2 Mobile Unlimited Max Online package. In the website, the one-time connection price for this package is zero. But when I made contract with the o2 store, they added one-time connection price of 39.99 euros. I can still see that there is no one-time connection price in your website for unlimited package.

The website and the shops can have different conditions. Unless the shop specifically granted you a discount and this is stated in the contract then the charge is correct.

Also, as written above, the offer of 0 Euro for activation cannot be combined with the 50% off, so even via the website you would have paid it.

Geht es hier um eine Partnerkarte (50% Kombivorteil)?

Wenn ja, dann gab's und gibt's solche Aktionen mit "AP frei" schon…

https://www.o2online.de/tarife/unbegrenzt/fuer-kunden/

Hello @Kecy1990 ,

as it already has been said here in the thread, the offers between online and a shop can differ. So while there might be specials that combine the Kombivorteil and a discount to the activation fee online, this does not have to carry over to a shop and vice versa. When you were in the store, they should have shown you what they can offer you before you signed anything and based on that you can then decide.

Kind regards, Sven