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Hi, I was out of the country and i had phone tariff pack L or S if I remember correctly. I arrived back in germany today and apparently i started getting charged for my data then I got a notification that 1 euro for 30mb data is automatically deducted.

So I went to mein O2 and I bought a data pack by mistake and did immediate cancellation. The money 9.99 euros was deducted from my account and then I activated whose price has increased to 12.99 Euros and apparently there is no 9.99 Euro pack anymore.

So now I don’t know which packs are activated. I am also not using data pack of 4 GB which was activated(I cancelled within a minute). Can you please refund the money 9.99 euros for data pack back to my account?

Edit o2_Bianca: Moved from Mobilfunk Vertrag&Tarife to Englisch o2 Community mobile.

Hi @Maverick_2401 ,

thanks for informing us about your package inquiry 💙
I had the chance to look at the bookings and refund you the 9,99€. 
In the moment the o2 Prepaid S is active. If you want to choose another one, you can do these in your Mein o2 Are on our webpage, or within the Mein o2 App. 😊
If you have any further issues, please message us. 😊

best regards
Michael

Thank you for the help, much appreciated.

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