Dear O2 Community,
I would like to change the tariff of my contract to a more inexpensive one because it’s not affordable for me to pay this much. I tried to do it through calling your colleagues and they asked me a 4-digit code which I don’t have. Would you please tell me how can I have access to this code?
Thanks for your time
Edit o2_Sven: Moved to English o2 Community: Mobile
Lösung von o2_Jessica
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You the 4 digit code from O2 (PKK).
Normally you can change to a more inexpensive contract after the normal runtime.
So if you don t have a flex. contract, you have to wait until the Ende of the run time.
I had a flex until one of O2 salesperson conned me into changing my plan for a “more affordable one” without mentioning that it was a 2 year deal. Also a very expensive one. I feel scammed because I don’t speak german.
You the 4 digit code from O2 (PKK).
Normally you can change to a more inexpensive contract after the normal runtime.
So if you don t have a flex. contract, you have to wait until the Ende of the run time.
what do you mean of flex? I heard that we can cancel the contract without any reason since the first of 2022.
Hello
welcome to the community 😊
Thank you
Firstly: As has already been said, tariff changes within the contract term are often only possible from a certain point in time. Furthermore, you may have to pay a one-off fee and then pay the entire tariff costs without discounts.
Secondly: You can of course cancel your contract at any time. The cancellation will then only take effect at the agreed end of the contract. In order to be able to cancel at any time, with an effective cancellation after 30 days after receipt, we offer the Flex tariffs.
Term contracts of two years cannot be terminated with a notice of termination during the term of the contract accordingly just like that. Perhaps there is a misunderstanding - if a customer did not cancel in time (3 months before the end of the contract), until recently the contract was automatically extended by a whole year. In the meantime, the automatic contract extension is always only one more month (which is always renewed until notice is given), but you can cancel at any time.
I hope I was able to answer the question.
Kind regards
Jessica 🌷
Hello
a warm welcome to you as well in our community! 😀
If you do not agree with the contract details agreed over the phone, you can cancel within 14 days. You can find all the information here:
Kind regards
Jessica 🌷
Hello
welcome to the community 😊
Thank you
Firstly: As has already been said, tariff changes within the contract term are often only possible from a certain point in time. Furthermore, you may have to pay a one-off fee and then pay the entire tariff costs without discounts.
Secondly: You can of course cancel your contract at any time. The cancellation will then only take effect at the agreed end of the contract. In order to be able to cancel at any time, with an effective cancellation after 30 days after receipt, we offer the Flex tariffs.
Term contracts of two years cannot be terminated with a notice of termination during the term of the contract accordingly just like that. Perhaps there is a misunderstanding - if a customer did not cancel in time (3 months before the end of the contract), until recently the contract was automatically extended by a whole year. In the meantime, the automatic contract extension is always only one more month (which is always renewed until notice is given), but you can cancel at any time.
I hope I was able to answer the question.
Kind regards
Jessica 🌷
Hi Jessica
thanks for your message.
my contract is a two-year contract and is unlimited.I pay 39.99€/month and it is no longer affordable for me. I just would like to change it to a more inexpensive one like up to 20€/month or completely cancel it and again have a new contract with O2 but with my current number.
I would be so grateful if you would provide me with a solution in this regard.
thansk
Hello
welcome to the community 😊
Thank you
Firstly: As has already been said, tariff changes within the contract term are often only possible from a certain point in time. Furthermore, you may have to pay a one-off fee and then pay the entire tariff costs without discounts.
Secondly: You can of course cancel your contract at any time. The cancellation will then only take effect at the agreed end of the contract. In order to be able to cancel at any time, with an effective cancellation after 30 days after receipt, we offer the Flex tariffs.
Term contracts of two years cannot be terminated with a notice of termination during the term of the contract accordingly just like that. Perhaps there is a misunderstanding - if a customer did not cancel in time (3 months before the end of the contract), until recently the contract was automatically extended by a whole year. In the meantime, the automatic contract extension is always only one more month (which is always renewed until notice is given), but you can cancel at any time.
I hope I was able to answer the question.
Kind regards
Jessica 🌷
Hi Jessica
thanks for your message.
my contract is a two-year contract and is unlimited.I pay 39.99€/month and it is no longer affordable for me. I just would like to change it to a more inexpensive one like up to 20€/month or completely cancel it and again have a new contract with O2 but with my current number.
I would be so grateful if you would provide me with a solution in this regard.
thansk
Hello
welcome to the community 😊
Thank you
Firstly: As has already been said, tariff changes within the contract term are often only possible from a certain point in time. Furthermore, you may have to pay a one-off fee and then pay the entire tariff costs without discounts.
Secondly: You can of course cancel your contract at any time. The cancellation will then only take effect at the agreed end of the contract. In order to be able to cancel at any time, with an effective cancellation after 30 days after receipt, we offer the Flex tariffs.
Term contracts of two years cannot be terminated with a notice of termination during the term of the contract accordingly just like that. Perhaps there is a misunderstanding - if a customer did not cancel in time (3 months before the end of the contract), until recently the contract was automatically extended by a whole year. In the meantime, the automatic contract extension is always only one more month (which is always renewed until notice is given), but you can cancel at any time.
I hope I was able to answer the question.
Kind regards
Jessica 🌷
Hi Jessica
thanks for your message.
my contract is a two-year contract and is unlimited.I pay 39.99€/month and it is no longer affordable for me. I just would like to change it to a more inexpensive one like up to 20€/month or completely cancel it and again have a new contract with O2 but with my current number.
I would be so grateful if you would provide me with a solution in this regard.
thanks
Hello
we can't just terminate the contract like that.
After your answer, I also assume that the cancellation period is already over?
How long has the contract been running now?
In order to prevent a downgrade during the term, which is often subject to a charge, you can actively extend the contract by 24 months from a term of 12 months. With this active extension, it is of course also possible to change the tariff.
Kind regards
Jessica 🌷
I want to change my contract to a less expensive tariff. right now I am paying 30.99 euros per month which is quite expensive for me. Please help me. My contract is for 24 months and it's been 7 months since I'm using this contract.
No matter how long the term is, there won't be any cheap offers. Not until after a year at the earliest.
Hello
I have checked the possibilities to change to smaller tarriffs with an extension of our contract by 24 months, as of now they are 3 € above the monthly fee of your current tarriff.
Best Regards,
Gerrit
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