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Hello,

I have been using O2 for 3 years now since I came to Germany but currently I moved to a city where there's no coverage inside the house completely.

I am planning to move to a new provider but I want to keep same number.

What should I do ? 

Note :: My number is on O2 Prepaid plan

Hello @mohamedabdelwahed ,

welcome to the o2 Community :blue_heart: .

I’m sorry to hear that the coverage at your new location isn’t satisfactory.

Your number can be ported to a different provider. Generally you will have to talk with your new provider about this, as they have to start the process of moving the number over.

You can also find a lot of general information concerning this topic here:

 

Kind regards, Sven


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