So, I have got O2 a month ago and I today was the last day for my pre paid plan. So I added 15 more euros, but my internet doesn't work, and I cant log in my account on O2, despite the money being added to the account. I can't confirm my email, because it doesn't show my email, and even after I add my email it gives me an error .
All I want is to keep using the prepaid with the money I added, please help me
Hi
welcome to our English Community.
I understand that you find it strange that despite having enough credit on your prepaid-card you cannot use the mobile internet.
Did you already check online in our “livecheck” if there is a connection-issue in your region?
Another reason could be that you already used the complete data-volume for the month. It might be that our Mein o2-App is not up-to-date with your data-volume.
Or can it be that you have an open amount to pay and therefore you cannot use data-connection because we blocked it due to an open payment?
As you see there might be several reasons possible.
I hope these suggestions are already of help to you.
If you have any further questions, just feel free to contact our English Community again.
Loving greetings,
Tobias
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
