So, I have got O2 a month ago and I today was the last day for my pre paid plan. So I added 15 more euros, but my internet doesn't work, and I cant log in my account on O2, despite the money being added to the account. I can't confirm my email, because it doesn't show my email, and even after I add my email it gives me an error .
All I want is to keep using the prepaid with the money I added, please help me
Lösung von o2_Tobias
Hi
welcome to our English Community.
I understand that you find it strange that despite having enough credit on your prepaid-card you cannot use the mobile internet.
Did you already check online in our “livecheck” if there is a connection-issue in your region?
Another reason could be that you already used the complete data-volume for the month. It might be that our Mein o2-App is not up-to-date with your data-volume.
Or can it be that you have an open amount to pay and therefore you cannot use data-connection because we blocked it due to an open payment?
As you see there might be several reasons possible.
I hope these suggestions are already of help to you.
If you have any further questions, just feel free to contact our English Community again.
Loving greetings,
Tobias
Hi
welcome to our English Community.
I understand that you find it strange that despite having enough credit on your prepaid-card you cannot use the mobile internet.
Did you already check online in our “livecheck” if there is a connection-issue in your region?
Another reason could be that you already used the complete data-volume for the month. It might be that our Mein o2-App is not up-to-date with your data-volume.
Or can it be that you have an open amount to pay and therefore you cannot use data-connection because we blocked it due to an open payment?
As you see there might be several reasons possible.
I hope these suggestions are already of help to you.
If you have any further questions, just feel free to contact our English Community again.
Loving greetings,
Tobias
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