Hello.
I applied to DeinHandy for a phone with 60GB O2 mobile tariff.
But because of ID verification (computer did not accept both my passport or Aufenthaltstitel ) problem I could not take the package from DHL post office.
So I want to cancel my O2 mobile contract which I did not get and use.
Can you please help me ?
Best regards.
Adnan SAHIN
edit o2_Solveig: in den englischen Bereich verschoben
Lösung von o2_Tobias
Hi
thanks for your request.
In order to withdraw from your contract within the withdrawal-period of 14 days, you need to contact the provider where you ordered your contract.
Only if we receive the allowance of the provider, we will cancel your contract.
As I see in your data, your contract with the number 860 at the end was deactivated on 10th May 2020. So, everything is fine.
Until now, I cannot see any order for a phone.
I hope I could help you with the information.
Loving greetings,
Tobias
Hi
thanks for your request.
In order to withdraw from your contract within the withdrawal-period of 14 days, you need to contact the provider where you ordered your contract.
Only if we receive the allowance of the provider, we will cancel your contract.
As I see in your data, your contract with the number 860 at the end was deactivated on 10th May 2020. So, everything is fine.
Until now, I cannot see any order for a phone.
I hope I could help you with the information.
Loving greetings,
Tobias
Hi
nice that I could be of help to you.
If you have any further questions, just feel free to contact our English community again.
Loving greetings,
Tobias
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