Moin Moin,

a contract sign in a store has no 14 days cancel time. The 14 days cancel time is only for online, telephone or home door contracts.

You must therefore fulfill the contracts that you signed in the store if the store does not cancel the contracts. A cancellation would be a goodwill gesture, you have no right to withdraw the contracts.

§355 BGB will not fit:

https://www.bmj.de/DE/themen/kaufen_reisen_wohnen/konsum/widerruf/widerruf_node.html#:~:text=Als%20Verbraucherin%20oder%20Verbraucher%20müssen,die%20Widerrufserklärung%20schriftlich%20zu%20verfassen.

In welchen Fällen gibt es ein Widerrufsrecht?

Das Gesetz schützt Sie beim Abschluss von Verträgen im Fernabsatz und außerhalb von Geschäftsräumen. Bei Fernabsatzverträgen (etwa bei einem Vertragsschluss über das Internet oder Telefon) können Sie - anders als in einem Ladengeschäft - die Ware vor Vertragsschluss nicht direkt anschauen, in die Hand nehmen und ggf.testen. Bei Vertragsabschlüssen außerhalb eines Ladengeschäfts (etwa an Ihrer Haustür oder auf der Straße) besteht die Gefahr, überrumpelt zu werden und sich zu einem Vertragsabschluss bewegen zu lassen, den Sie später bereuen. Vor diesen Gefahren möchte Sie der Gesetzgeber schützen. Ein Aspekt ist hierbei das Widerrufsrecht.

In which cases is there a right of withdrawal?

The law protects you when concluding contracts at a distance and outside of business premises. With distance contracts (for example, when concluding a contract over the Internet or telephone), you cannot - unlike in a store - look at the goods directly before concluding the contract, hold them in your hand and possibly test them. When concluding contracts outside of a store (for example at your front door or on the street), there is a risk of being taken by surprise and being persuaded to conclude a contract that you later regret. The law wants to protect you from these dangers. One aspect of this is the right of withdrawal.

Moin Moin,

Yes, I got that now, but clearly they mislead me at the first place. I’ll honor the 2 year contract if I have to, but if you say, they were fair, then I have nothing to say. I’m a foreigner here, so it is obvious I will not know this subtle difference. 

I’ll really appreciate if you also focus on the misleading issue along with the fact that stores doesn’t have to abide that law. 

Thanks schluej

Read the contract before you sign or better do it only online,

What you could do is to ask the Verbraucherzentrale to help you.

But normally there is no chance to cancel. And no it is not fair…

Hello ​@ha19,

welcome to our o2 Community

I regret that there was obviously a big misunderstanding when concluding the new contract, I'm sorry about that.

schluej had already informed you in detail about the legal situation. Unfortunately, there is no 14-day cancellation period for contracts concluded in a shop, a cancellation would be a goodwill decision of the dealer.

I really hope that you can find a solution with the shop.

If you have any further questions, please let us know.

Best regards

Giulia

Hello Giulia,

Thanks for responding. The dealer or shop will not cooperate in this matter, I have tried with them, 3 times already. To be honest, the shop owner or the manager has no good will, and he knows I couldn't do anything, thats why he arrogantly refused to cooperate.

So my only chance here, if I get help from O2 directly. In the last 2 years, I had 4 O2 contracts, from which, I paid way more in advance the two devices contract. I'll continue with my previous sim contract, but if I don't get any help from O2 regarding this matter, then probably loyalty program doesn't actually matter that much. 

Thanks again Giulia, for responding here. If you have any suggestions regarding solving this issue, I'll be grateful. 

Hello ​@ha19 

sorry to hear, that the shop will not cancel the contract after the cancellation period. 

Do you have friends searching for a new tariff? That would maybe a possible way to transfer the contract via a specific form (“Vetragsinhaberwechsel”).

Best regards,

Michi

Hello o2_Michi,

I’m an international student here, and somehow I dont know much people here. I called in the o2 hotline again, and they told me that I have to pay like that for the next 2 years, so I guess I will continue to pay and will search for someone who might need a contract like that. It’s quite unfortunate actually and I’m quite sure after this two years, I’ll never going to continue with O2 anymore. Anyway, Thanks for atleast replying. 

Hello ​@ha19,

oh okay.  Good luck to find someone, maybe a student too, to transfer the contract.  

Best regards,

Michi