Cancel order

i will try this and thank you for answering 

Hello @Al Khayyat ,

welcome to the o2 Community 💙.

Did the Information you got from fritz02 and the linked FAQ already answer your questions or can we assist you further in some way?

Kind regards, Sven

Hello...I had two orders...the first one from one of June and they told the problem in your address..also I paid 1euro...and the second it was from 10 of June and they cancelled the same day also I paid 83.99 euro...so they cancelled all and where I can refund my money

Hello @o2_Sven 

yes thank you everything worked very well and i O2 already cancelled my order 

that was fast and smooth 

thank you very much 

Hello @Al Khayyat ,

thank you for your response and it’s good to hear that everything went smoothly for you.

@Bayad aziz

Canceling an order can take some time, that includes refunding any down payments you may have already made up to that point, if this happened on the 10th I’d still wait a bit. Have you already received confirmations for both cancellations?

Kind regards, Sven

O2_Sven

They sent me that email:

We have canceled your order
 
 
 
  Dear o2 customer,

 it is a pity that you want to cancel your order from 10/06/2022.

 Of course we are accommodating to your request and have canceled your W: MICROSOFT XBOX SERIES S 512GB, WHITE order with the order number CINAcoN154XXXXX

 So with this confirmation everything is done for you.

 What was it about?  Would you like to tell us what you didn't like?

 We would appreciate if you let us know.

@o2_Sven  

Hello again 

i still got a notification that says they have sent the new simcard and i need to activate it 

what should i do now should i go to o2 shop or i just dont receive the simcard and leave it without activation? 

Edit by o2_Andrea: SIM-Kartennummer entfernt - Datenschutz

Dear @Bayad aziz ,

that sounds good. You have received confirmation that your order has been cancelled. Any deposits made will be refunded to you, but it may take a little while.

Kind regards,

Andrea

Dear @Al Khayyat ,

is the SIM card part of the cancel order? Then you don't need to activate it, it should be removed with the cancellation.

Kind regards,

Andrea

@o2_Andrea  yes actually my order was a new simcard with new contact but i got another offer and I’ve sent an email to O2 and they told my my order have been canceled and everything was okay then after one day i got notification in o2 app that says they sent the simcard to me 

Dear @Al Khayyat ,

sometimes there is overlap. If the SIM card belongs to the new order, then it will be removed from our system by cancelling the order.

Kind regards,

Andrea