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Requesting to get the available contract over me.

Forum|Forum|3 years ago
April 10, 2022
3 Antworten
37 Aufrufe

BurcuF
Besucher:in

Hi, I just moved into my new apartment in Freiburg. The former tenant has already home internet, and I wanted to get the current contract over me. Even if we tried to change the contract details together through her account, it didn't work. Just bank details changed, and the rest is still the same ( former tenant personal infos etc.) Could you please help us with this issue? how can we overcome this problem? I just want to continue to use the current contract.

Lösung von o2_Micha

Hi @BurcuF thanks for your request. Please have a look at our Taking over a mobile contract, written by Jessica. For a DSL Contract it is similar.
If you have any further requests you are welcome 😊

best regards
Michael

o2_Micha
Team
Lösung
Forum|Forum|3 years ago
April 15, 2022

Hi @BurcuF thanks for your request. Please have a look at our Taking over a mobile contract, written by Jessica. For a DSL Contract it is similar.
If you have any further requests you are welcome 😊

best regards
Michael

#bleibgesund

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BurcuF
Autor
Besucher:in
Forum|Forum|3 years ago
April 15, 2022

Hi, when I click on the “Vertragsinhaberwechsel”, the page is opening, but I couldn’t find the link to make the necessary changes… It seems it is inactive… Could you please provide me more information step by step about how I can do it?