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  • 13. Januar 2022
  • 1 Antwort
  • 33 Aufrufe
J
Neuling

Hello,

I have received my first invoice, but the money has not been automatically deducted from my bank account, as there is obviously a problem with my IBAN (Slovak IBAN is longer that German IBAN, so on the invoice, the last two numbers are missing, which is probably why the system struggles to deduct money).

Never mind, I have sent the payment manually to this bank account (with my Kundennummer and Rechnungsnummer in the reason of payment):

Telefónica Germany GmbH & Co. OHG
Bank: HypoVereinsbank AG München
BIC/SWIFT: HYVEDEMMXXX
IBAN: DE16 7002 0270 0005 7131 53

Is it OK, or should I do something else?

Many thanks for your answers!

Jakub

Lösung von o2_Giulia

Hello @JakubGabor,

thank you for your message. The bank details are correct.

Normally it should be possible to use any IBAN within the EU. The fact that Slovakian IBANs are longer than the German ones is not a problem. Only our invoice system does not display the last numbers of the IBAN if it is longer. Nevertheless, the debit should function normally.

Please let us know if your next debit is not carried out, we will check this with our billing department then.

Best regards

Giulia

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o2_Giulia
  • o2_GiuliaModeratorin
  • Moderatorin
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  • 20. Januar 2022

Hello @JakubGabor,

thank you for your message. The bank details are correct.

Normally it should be possible to use any IBAN within the EU. The fact that Slovakian IBANs are longer than the German ones is not a problem. Only our invoice system does not display the last numbers of the IBAN if it is longer. Nevertheless, the debit should function normally.

Please let us know if your next debit is not carried out, we will check this with our billing department then.

Best regards

Giulia

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