Hi @Furious_Customer and welcome to our o2 Community. :)

I am sorry for your current issues with your internet connection.
Do you have those issues since the beginning of the contract or did they came all of the sudden?

You already tried the o2 my Service App, right? Did you get the message “Internet is down” there or somewhere else?

Best regards,
Juliane

• These issues started in January of this year.
• Prior to that I experienced infrequent internet outages, but not in this repeating “every 20 minutes” fashion.
• The o2 Service App gives a ticket number and asks me to call the help-line, which I already did (several times)
• The issue remains, the ticket remains open, and I would like to remain with O2, but this service interruptions is now completely unbearable. 

1. As this is a ticket that is without resolution, and no known solution date, according to your helpline, I will terminate my O2 internet contract, effective immediately.
2. Can you please point me to the correct process.
3. Were and how do I return my Fritzbox Router?

Hello @Furious_Customer,

I am sorry to hear there is still no solution for the trouble ticket you opened.

Unfortunately your community account is not linked to your landline-contract so I can not have a deeper look into this.

If you want to cancel your contract to the end of the nominal contract time you can do so by writting a letter to our customer service. You will find the address on every invoice. If you did not sign up for a flex contract that can be canceled within a months notice the nominal contract duration is 24 months.

If you want to send back your router you can do so free of charge using our router logistics portal. Sending back the router does not result in a cancelation of the contract.

If you want us to have a look into this, just leave an answer and I will see if we can find out more regarding your connection issues.

Regards,