Problem: Internet disconnects every 20 minutes, then reconnects automatically.
O2 Mobile App: Tried app, it just states “your internet is down”, which is useless.
Logged ticket 3 months ago. Multiple calls to center, no resolution. O2 not willing to send out a technician to even come look at the problem.
Working from home and taking financial damage due to constantly dropping online meetings. Request immediate resolution or I shall proceed on termination of contract.
Edit by o2_Juliane: Ticket number removed.
Lösung von o2_Lars
Hello @Furious_Customer,
I am sorry to hear there is still no solution for the trouble ticket you opened.
Unfortunately your community account is not linked to your landline-contract so I can not have a deeper look into this.
If you want to cancel your contract to the end of the nominal contract time you can do so by writting a letter to our customer service. You will find the address on every invoice. If you did not sign up for a flex contract that can be canceled within a months notice the nominal contract duration is 24 months.
If you want to send back your router you can do so free of charge using our router logistics portal. Sending back the router does not result in a cancelation of the contract.
If you want us to have a look into this, just leave an answer and I will see if we can find out more regarding your connection issues.
Hi @Furious_Customer and welcome to our o2 Community. :)
I am sorry for your current issues with your internet connection. Do you have those issues since the beginning of the contract or did they came all of the sudden?
You already tried the o2 my Service App, right? Did you get the message “Internet is down” there or somewhere else?
As this is a ticket that is without resolution, and no known solution date, according to your helpline, I will terminate my O2 internet contract, effective immediately.
I am sorry to hear there is still no solution for the trouble ticket you opened.
Unfortunately your community account is not linked to your landline-contract so I can not have a deeper look into this.
If you want to cancel your contract to the end of the nominal contract time you can do so by writting a letter to our customer service. You will find the address on every invoice. If you did not sign up for a flex contract that can be canceled within a months notice the nominal contract duration is 24 months.
If you want to send back your router you can do so free of charge using our router logistics portal. Sending back the router does not result in a cancelation of the contract.
If you want us to have a look into this, just leave an answer and I will see if we can find out more regarding your connection issues.
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