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Hello and good day! 

 

I just want to ask. I ordered 250 L DSL from O2 and upon filling everything up, with the last step (where you enter your email and password), there was an error occurred and Page was actually not working. tried it multiple times but still the same. After that the next day i tried to visit the same url but the page is not available anymore. Ended up making an account for forums/community only (with the same email). 

FritzBox was already delivered, as well as the Welcome letter. The problem is that I keep on receiving email that I need to confirm my account for SEPA direct debit mandate. whereas upon clicking the button “confirm now” it redirects me to the community/forum page instead. 

 

How can I retrieve my account? for me to be able to check the status of everything especially payment options and etc..

Edit o2_Antje: Moved from DSL to English Community / 05.01.2025 

 

Hello ​@JobertAlmazar,

registration and login to Mein o2 is only possible once the connection has been activated. You will need your landline number for this and it has to be activated.

Confirmation of the SEPA mandate will still be possible later.

Also, only the status of the order can be viewed online beforehand, and unfortunately online access often does not work before activation.

The status of your order will always be communicated to you by email, post or text message as well, so that you do not miss any important information.

You have probably provided your bank details when ordering so the nomal payment method (direct debit) will be applied for your first invoice.

Please let us know if you have any further questions.

Best regards

Giulia

 

Thank you ​@o2_Giulia  and I appreciate your response.

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