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Dear O2 Team,

 

I have used the O2 DSL for more than six years. Thanks for your service.

I wrote a letter on May to terminate my contract. Becasue I left Germany on mid-September.  I’ve sent the router to O2 and O2 has comfirmed that router had been recieved.  

However, I just recieved an invoice of October.  Please check what went wrong with the contract termination?  I want to check what happend but I cannot even click the “Kündigung vormerken” button in the online portal anymore. 

Hope you can solve this isssue soon.

Thanks.

 

Best regards,

Bo

Edit o2_Larissa: moved to English o2 Community: Broadband / DSL

Hello, 

 

the contract ends in September or was it an early termination of "moving abroad" ? 

 

Is this a "Abschlussrechnung"?  That's the last invoice after ending. 

Hello, 

 

the contract ends in September or was it an early termination of "moving abroad" ? 

 

Is this a "Abschlussrechnung"?  That's the last invoice after ending. 

 

Hey Bollermann,

Thanks for reminding me! I double-checked the invoice. It is indeed an “Abschlussrechnung” bill. Then, I guess the termination would work well.  :)

Thanks again!

Cheers 

Bo

My english isn't perfect, but you understand me 🙏 🤣 

 

Best wishes from Hamburg, Germany 😊

 

 

 

 

Hi @zbjob36 ,
Welcome to our community. Too bad you canceled your contract. I am glad that @Bollermann could help you and answer your question.
Kind regards
Larissa

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