Skip to main content

Hello,

I need a way to cancel or terminate my O2 DSL service as its still showing “active ” at my old address. I am no longer at that address. I am in the process of sending cancellation letter, however I am in the US and the letter will take some time to reach Germany.  There are currently new tenants at the address who wish to get O2 DSL but cannot since I am still showing “active ” in the system. I need this canceled, terminated, or someway set to not active so new tenants can activate. Also is there a phone number who I can talk to someone knowing English, or at least which options to use when calling in as the IVR is in German?

 

Edit by o2_Katja: Verschoben in unsere Englisch Community

I am needing this done immediately as the new tenant is unable to get your service. I have mailed out cancellation letter as well as faxed it. 

Looks like I was able get this handled over Whatsapp Chat, thank you.

Hi @Kruelen ,

 

welcome to our community. :relaxed:

 

There are many requests right now which leads to delayed answers, sorry.

I’m glad my colleagues could help you. In case you have further questions feel free to contact us.

 

Have a nice weekend :hand_splayed::smiley:

Michi

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ Community