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question about early termination of phone contract

E
Neuling

Hello,

I bought an Iphone from O2 with installments. In O2 app, I accidentally pressed early termination button and I didn’t even know it was meant that -I don’t know German unfortunately-. Then I got a letter from O2 and learned that they’re going to get rest of the money at once. I want to cancel this because I didn’t want this. Is there any way to reverse it and get back to installments again? And I couldn’t reach to anyone because you dont have English support. Thank you.

 

edit o2_Manga: verschoben zu Englisch Mobile

Lösung von o2_Manga

Hi @ekin58 

welcome to our community. :slight_smile:

Unfortunately the cancellation of your installment plan is fixed. You had the chance to cancel the termination within 48 hours after the click was made. By now you just can ask for paying the complete amount in installments of but you will have to contact our customer service for this. The monthly installment plan can’t be reactivated. 

Greetings

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4 Antworten

o2_Manga
  • o2_MangaModeratorin
  • 11675 Antworten
  • Lösung
  • 4. Juni 2021

Hi @ekin58 

welcome to our community. :slight_smile:

Unfortunately the cancellation of your installment plan is fixed. You had the chance to cancel the termination within 48 hours after the click was made. By now you just can ask for paying the complete amount in installments of but you will have to contact our customer service for this. The monthly installment plan can’t be reactivated. 

Greetings

Konnte dein Anliegen gelöst werden? Dann freut sich der Helfer, wenn du seine Antwort als Lösung markierst.
E
Neuling
  • ekin58
  • Autor
  • Neuling
  • 1 Antwort
  • 4. Juni 2021
o2_Manga schrieb:

Hi @ekin58 

welcome to our community. :slight_smile:

Unfortunately the cancellation of your installment plan is fixed. You had the chance to cancel the termination within 48 hours after the click was made. By now you just can ask for paying the complete amount in installments of but you will have to contact our customer service for this. The monthly installment plan can’t be reactivated. 

Greetings

hello thanks for the answer. can i ask by paying the complete amount in installments it in your stores? or in customer service is there any english option? thank you.

bs0
Profi
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  • bs0Profi
  • Profi
  • 41914 Antworten
  • 5. Juni 2021

You will need to speak to the billing department. A shop cannot help you with this. Maybe you can ask a friend who speaks German to call on your behalf?

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Tobias
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  • o2_Tobias
    o2_Tobias
o2_Tobias
  • o2_TobiasModerator
  • 11690 Antworten
  • 14. Juni 2021

Hi @ekin58, 

did you already manage to call our billing department as @bs0 suggested to you?

I hope you found already a solution. 

 

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

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