Cancelling of tariffs and options

I want to cancel all my contract apart from unlimited tariff.Please do it today because I have to pay a lot of money,I said before but there eas no helping

edit o2_Gerrit 15.03.2025 new thread for topic

Please today

edit o2_Gerrit 15.03.2025 new thread for topic

I cannot cancel from my app

edit o2_Gerrit 15.03.2025 new thread for topic

Hello ​@Sananee, I converged your comments into this new topic 🙂

Do you want to cancel an option of your mobile contract? As of now only the option “o2 my data Unlimited” is active, this one you do not want to cancel, is that correct?

The two speed options have been ended in January.

Best Regards,

Gerrit

Then why I have to pay more than 170 euro? How much my tariff as a monthly?

I want to keep just my unlimited tariff.I dont wanna more 

I could take a look, ​@Sananee, in your current bill is still the last bill included. You can transfer the amount of the bill to Hypo Vereinsbank AG IBAN: DE 16 7002 0270 0005 7131 53 BIC: HYVEDEMMXXX with your Kundennummer/customer number as reference.

Best Regards,

Gerrit

ı dont wanna pay this .Enough.last time I paid more than 250 euro and more than 140 euro.Now I have to pay 115.I said many times to you that I wanted to cancel all aff my tariffs apart from unlimited tariff.Now  ,I wanna cancel all my tariff,enough

Edit: Comment moved from o2 News to this already existing topic, o2 Michi 21.03.2025

Hello ​@Sananee, you can cancel the option when you go via Tarifdetails, then to the Data unlimited Option and choose details and then Beenden.

Best Regards,

Gerrit

*I have contacted you multiple times before. I still can't cancel these two plans. When I check in the settings, they appear to be deactivated, but they are still active.**

**Secondly, my contract is about to end and I’m being asked to go to the store. I can’t visit the store at the moment, so please offer me an affordable option with unlimited internet.**

**And please cancel the services shown in the photo I uploaded — I can’t do it myself. I’m really tired of overpaying.

edit o2_Gerrit 08.04.2025 moved to original post

The my Data Unlimited option is terminated on April 14, 2025. You can find offers for contract extensions here: Contract extension

edit o2_Gerrit 08.04.2025 answer also moved to original post

Hello ​@Sananee,

could you take a look via the link which Bumer provided and could you then get offers for an extension of your contract?

Best Regards,

Gerrit

But How can I cancel my other tariffs?? I couldnt.I did other contract for my unlimited tariffs.It ıs enough for me.Just I cannot cancel other tariffs (25 and 5 gb) please do it for me before 14 april because after that again I will pay so much money as other months.Please dont tell me how can I cancel .You yold before and I couldnt.I tried many times.Please cancel my 25 and 5 gb tariffs.!

​@Sananee  The 25 GB is the data volume of your tariff and has no additional fees, the 5 GB is the data volume with which your tariff grows every year, also without additional costs 🙂

Best Regards,

Gerrit

Then.Why I paid so much money before? Now I have just one contract and after that ı have to pay just 30 euro,right?

Hello ​@Sananee ,
until 08.04.2025 you had the o2 Mobile M tariff. 
This regularly costs EUR 32.99. 
You received a discount of EUR 16.50 and therefore only paid a basic fee of EUR 16.49. 
This tariff had 25 GB data volume included. 
In addition, the following options were booked for your tariff until January 2025: 

• a monthly data snack for 19.99 EUR
• a speed option + 15 GB for EUR 16.99
• a speed option +5 GB for EUR 9.99 
• an o2 My Data Unlimited Pack for 29.99 EUR. 

From January, only the o2 Ma Data Unlimited Pack was active. 
This brought you to 56.48 EUR per month. 
On 08.04.2025 you then switched to the o2 Mobile Unlimited MAX. 
This tariff change ended the pack. 
You now only have the basic fee a minus a discount and only pay EUR 29.99 per month. 
Our invoices are always created for a past period. This means that the change could not yet be seen in the March invoice.
The old conditions will still be charged in the next invoice until April 8th. From the May invoice onwards, you will only have the EUR 29.99 basic fee.
Kind regards, 
Solveig