Change the address of living. On the 20.05 my dsl connection should be activated. On the router the internet light was blinking red and I couldn’t set up the router. Called to the hotline, after multiple calls they said to wait another couple of days for the line to be activated. On 26.05 received a message that the line is activated, but still my routers internet light was blinking red and no dsl light was on. Called to the hotline again. Offered me to restart the router, that didn’t help and said that I need to make an appointment with the technician. On 27.05 I made an appointment for the technician for 29.05 from 8.00 till 14.00. Nobody showed up. Still don’t have internet connection and I still have to pay for the internet even without being able of using it.
I don’t want to be calling to the hotline every single day just to finally get my internet to work. I am very unsatisfied with the service O2 offers.
Edit o2_Kathi 29.05.25 Moved from the section DSL, Kabel & Glasfaser zu English o2 Community: Broadband & Landline
