Hello, I'd like to cancel my DSL contact (already for 3 months) and my experiences is terrible.
I found this link https://dsl-retoure.o2online.de/start/Dashboard/Index for (as far as I understand) returning a DLS router.
I have "Seriennummer" as this is written on the router, but the portal asks for "Festnetz-Hauptrufnummer" and for "o2 Kundennummer" but none of those are in my contract / router / papers. They aren't in any email (I have read all of them) and I'm unable to send anything without those.
.. I tried to call also the hotline, but it keep asking me for some number as well and nothing works as I don't have this number.
.. I also tried to register on this website as a customer, but the registration also requires some kind of numbers I don't have, nor they are in my contract.
How can I resolve this, please? I'm lost already for several months.
Gelöst
Returning DSL router from abroad
Lösung von o2_Giulia
Hello ondrek,
we have not received any cancellation from you. Please send it to
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
We have sent all your contract details, including customer number and landline number to your email adress on February 8th 2018. I will send the email again.
If you need any further help, please let us know.
Kind regards
Giulia
Zur Antwort springenwe have not received any cancellation from you. Please send it to
Telefónica Germany GmbH & Co. OHG
Kundenbetreuung
90345 Nürnberg
We have sent all your contract details, including customer number and landline number to your email adress on February 8th 2018. I will send the email again.
If you need any further help, please let us know.
Kind regards
Giulia
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