I left Germany for good over a month ago. Before I left, I canceled my o2 contract with 3 months advance notice, effective 30.04.2016. I have the confirmation in writing (although I can't find it right now since things are a mess after my move).
I've just received my final bill for the period 25.04 - 25.05.2016. Alright, let's hope that's the last one. But how can I tell whether my contract is actually canceled? When I look at my "Tarifdetails" under "Mein O2", it shows a contract with Vertragsbeginn: 01.06.2016 and an empty Vertragsende. What?? Do I somehow have a new contract open??
I'm not sure why you force me to ask my question to the community instead of to o2 customer service. I'd only like to hear from o2. Thanks.
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Hi @yourekillingme ,
it seems that the contract period of your mobile contract is wrongly displayed in our self-care area. Your mobile contract has been already terminated on the 31st of May.
There will be a last (proportional) invoice for the period from 25/05/2016 to 31/05/2016.
Best regards
Michael
it seems that the contract period of your mobile contract is wrongly displayed in our self-care area. Your mobile contract has been already terminated on the 31st of May.
There will be a last (proportional) invoice for the period from 25/05/2016 to 31/05/2016.
Best regards
Michael
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