Hallo,
I'm a costumer of o2 for the packet Surf flat XL. Yesterday I have recieved the bill for the period 13.04.2012-12.05.2012
of 98.98 Euro and in the e mail it is specified that I have pay the amount directly on the bank account Unicredit bank of o2. but why 98.98 euro??? I know that the last period 13.03.2012-12.04.2012 has been not payed because I did have problem with the german bank. But beacuse of the normal bill of a month was of 34.99 euro , for this month I'm waiting for a bill of 69.98! What it means?
and also in the e mail it writes that i have indicate my Kundennummer. in what sense ? what must I write in german language?
Gelöst
IMPORTANT QUESTION ABOUT BILL!
Lösung von bs0
Your Kundennumer (customer number) is stated on the invoice. You must include this in your bank transfer.
If you didn't pay the last bill you will probably have been charged a fee for non-payment. Can you scan the invoice (black out personal detais first) and upload it here? Then we can tell you what exactly you are being charged for.
Zur Antwort springenIf you didn't pay the last bill you will probably have been charged a fee for non-payment. Can you scan the invoice (black out personal detais first) and upload it here? Then we can tell you what exactly you are being charged for.
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+9- Profi
- 42093 Antworten
- Lösung
Your Kundennumer (customer number) is stated on the invoice. You must include this in your bank transfer.
If you didn't pay the last bill you will probably have been charged a fee for non-payment. Can you scan the invoice (black out personal detais first) and upload it here? Then we can tell you what exactly you are being charged for.
If you didn't pay the last bill you will probably have been charged a fee for non-payment. Can you scan the invoice (black out personal detais first) and upload it here? Then we can tell you what exactly you are being charged for.
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
"Guten Tag Frau Mele,
Ihre aktuelle Rechnung für den Abrechnungszeitraum 13.04.2012 – 12.05.2012 liegt für Sie bereit. Darin wird für Ihre Kundennummer ********* ein Gesamtbetrag von 98,98 EUR ausgewiesen.
Bitte überweisen Sie den offenen Betrag bis zum 24.05.2012 unter Angabe Ihrer Kundennummer ***** auf unser Konto bei der UniCredit Bank - HypoVereinsbank, Kto.Nr: 5713153, BLZ 70020270. Vielen Dank! "
This is e mail that i have recieved, i dont' have the bill by post because now I'm not in Germany.
But in the 98.98 euro is it included the last month?
Controlling my on-line bank account I read that in the same day 24.04.2012 ( which was the term of payment of the last month) , o2 deposited and pick up the monthly amount.
Ihre aktuelle Rechnung für den Abrechnungszeitraum 13.04.2012 – 12.05.2012 liegt für Sie bereit. Darin wird für Ihre Kundennummer ********* ein Gesamtbetrag von 98,98 EUR ausgewiesen.
Bitte überweisen Sie den offenen Betrag bis zum 24.05.2012 unter Angabe Ihrer Kundennummer ***** auf unser Konto bei der UniCredit Bank - HypoVereinsbank, Kto.Nr: 5713153, BLZ 70020270. Vielen Dank! "
This is e mail that i have recieved, i dont' have the bill by post because now I'm not in Germany.
But in the 98.98 euro is it included the last month?
Controlling my on-line bank account I read that in the same day 24.04.2012 ( which was the term of payment of the last month) , o2 deposited and pick up the monthly amount.
Hey! You can have a look of your bill on the homepage under My o2!
Hi,
i can't see my bill on My o2 because i could only register myself as "interesting" and not as a costumer because for the login as costumer they send the password on your mobilephonenumber and I have not it with me. there is another way for seeing my bill?
i can't see my bill on My o2 because i could only register myself as "interesting" and not as a costumer because for the login as costumer they send the password on your mobilephonenumber and I have not it with me. there is another way for seeing my bill?
+1I think it is impossible without your phone. But you can take a freecall: 0800-5522211
Einer Person gefällt das
Also for abroad is it free?
+1No sorry! My englisch is not perfekt! I didn´t read that! But you can write an email:
vertragskunden-kontakt@cc.o2online.de
Don´t forget you personal number write in.
vertragskunden-kontakt@cc.o2online.de
Don´t forget you personal number write in.
Einer Person gefällt das
thanks a lot!
+9- Profi
- 42093 Antworten
The charge for a failed payment is 19 Euros, so the new invoice would be at least 88.98. Do you have any other options booked this month that cost 10 Euros? That would then add up to 98.98.
As Brianna suggested, the easiest thing would be to send an Email and ask for an explanation of the invoice total.
As Brianna suggested, the easiest thing would be to send an Email and ask for an explanation of the invoice total.
"Controlling my on-line bank account I read that in the same day 24.04.2012 ( which was the term of payment of the last month) , o2 deposited and pick up the monthly amount."Did you have enough money in your account on this day to cover the invoice amount?
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
No i had onlz few euros. But after how many days will be charged the 19 Euros?
The 19 Euros will be charged with the next bill.
Sisyphos
Sisyphos
+9- Profi
- 42093 Antworten
The 19 Euros is not actually a late payment fee, it is a fee for the bounced payment. It is automatically added to your next invoice if payment could not be taken from your bank account as in this case.
In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
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