IMPORTANT and URGENT: INTERNET NOT WORKING/CONFIGURING

Moin,

1. You rent the homebox direct from O2 or buy it from e.g. eBay?

2. Call O2 and tell them “Ich wurde Verschaltet, ich bekomme eine Meldung von der Telekom im Browser” because U get a landing page from “Telekom”.

Try to find some one how could speak german!

Hi, I got the device from my girl friend whose O2 account was working fine, but she did not need it anymore…...

Please see below, it says it is connected.

What to do? I have tried different permutations and combinations but no breakthrough. :( I am so frustrated, O2 team keep on hanging up on me (three times since 2 hours). 

Even all the lights on the WLAN are green. 

Thanks, 

 

Hi, what do you mean exactly by the land lane is connected wrong? 

As per the O2 website it says, FRITZBOX 7490 or 7590 can only be installed for  o2 connection, what to do? 
 
The O2 team will visit my place on Monday now. What do you advise I do beforehand? Do you think buying the correct FRITZBOX will resolve my issues nonetheless? If so I will get 7490 from EBAY. 

thanks! 

Your are mixing you problems!!

Again:

Problem 1: The technician has made a mistake. Instead of connecting you to O2 he connected you to Telekom!

Problem 2: The HomeBox is branded to the land lane the is renting the Box.

Yes you can buy a 7490 too but the maximum speed for VDSL ist 100MBit. The 75x0 is able to run at up to 250 MBit. 

“As per the O2 website it says, FRITZBOX 7490 or 7590 can only be installed for  o2 connection, what to do? ” 

No! This are the to FRITZ!box Router you can rent from O2!!!

Any FRITZ!Box 75x0 router from AVM/ will work!

If you are less on money. Buy a 7520 from eBay.

But not more the 60€, otherwise buy a 7530 new! 40€ more and with warranty! 

The change to FRITZ!Box will not solve Problem 1!

But after fixing Problem 1 you will get Problem 2.

And than problem 2 will disable your internet.

So if you get I visit pleas tell the guy.

“ich wurde Verschaltet, ich bekomme eine Meldung von der Telekom im Browser”

HII!! thanks for explaining on a dumb-down level. :) 

SO, I talked to the technical staff, yesterday, for about 30 minutes (found an angel who spoke in English), and they told me to do many things. the FIRST thing I mentioned to him was that I receive a “landing page” from Telekom. 

But, the issue is still there, maybe that is why he requested a technical team visit to my place??

Regarding problem number 2: 

I only need up to 100mbps; what would be the cheapest router that I may buy OTHER than 7490? 

Sorry for the persistence, but are you 100% sure that the O2 homeobox I have won’t work after the Telekom/O2 issue is resolved… 


THANKS in advance!! 

I want to be ready to have the CORRECT hardware; so when the technician arrives on Monday, he just has to fix this telekom issue. 

Part 1. Yes has to fix by a guy. 
Part 2. Cheap 7520 from eBay. But not more than 60€ ( I would say). Or a 7530 about 100€ but new and warranty! On Amazon the 7530 is a little bit expensive!

Yes.

1. are you 100% sure that the homebox won’t work? 
   
    
2. FRITZ box 7430 will work, you think? for example:
   
   https://www.ebay-kleinanzeigen.de/s-anzeige/fritzbox-7430/1716128136-225-9668
   https://www.ebay-kleinanzeigen.de/s-anzeige/fritzbox-7430-wlan-router-/1715075923-225-9672
   
   7360:
3. https://www.ebay-kleinanzeigen.de/s-anzeige/fritzbox-7360/1714249854-225-3521
   
   etc.. 

73x0 Router are door stoppers 

https://www.ebay.de/itm/Fritzbox-7520-OS-7-25-Fritz-Box-Mesh-offen-fur-alle-Anbieter/294103368055?hash=item4479ed4177%3Ag%3APcAAAOSwJ49gaiGH&LH_BIN=1

Hi, I have gotten this Telekom Router from work. Do you think this can work? 😅😅😅😅

looks like a digitalisierungsbox should work.

Her is a video how to setup for o2 Internet. Very nice router!

It's called digitalisierungsbox premium. 

You reply faster than I think. Haha. Thank you! Let me see.. Still have problem number 1. 

hi, 
ive logged in but cannot move from Overview into next options …. :( 

 

U should do a software update. The firmware is very old!

Or disable enable! (auto configuration)

try to change it with this option:

New software you could download from https://www.telekom.de/hilfe/downloads/bl-11.01.03.103.ocv

hi, only give me Telekom option: please see below. 



 

You have to update the firmware first.

just type in something, so that you are able to get the update option.

U have to setup the box manually, the assistant works only with telekom.

I hate this. Can't figure it out. 

what option do you get if you click

And please stop uploading hard copys over three screens. I cant read any thing.

Use the snipping tool from windows 10 ...

Hi, the guy came fixed something with the internet. O2 modem/router works perfectly fine now. THanks for all the help that you rendered.