I want to cancel my existing o2 postpaid contract and order a prepaid SIM. Also I would like to port my existing number to prepaid but they are asking me to select my old provider from the options. But there is no option as ‘o2’ for me to select. Which one should I select then?
Edit o2_Bianca 29.01.25 10:51Uhr: Moved from o2 Prepaid to English o2 Community mobile
Lösung von Bumer
You can only request internal phone number portability using this form if the prepaid card is already active.
You can only request internal phone number portability using this form if the prepaid card is already active.
So how do I submit this form. Online or by post? Also I can request for porting even after I cancel my existing contract right?
by email to the email address specified in the form.
This also applies to a terminated contract, but it must not have been more than 90 days ago.
Hello
i'm delighted that you've already received such great help here. Have you already submitted the form? Can we still support you from here?
Kind regards, Bianca
Hi, I just wanted to double check one thing before filling out the form. I can only fill out the form after I order the prepaid sim and activate it. And then in the form, in the space where is says ‘Rufnummer, die ersetzt wird (nach Tausch nicht mehr nutzbar)’, I have to give the number that I get when I get the sim card right? And in for ‘ Bisherige Rufnummer, die übertragen wird’, I have to give my old phone number which I would like to port, correct? Please confirm this and I will proceed with the form 👍
Yes,
The porting of your phone number will then take about 7 working days and you will receive the confirmation by SMS 🙂
Best Regards,
Gerrit
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