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DSL activation


Hi I have received today my router but the DSL connection is not working, on the router the light is blinking, how can I get it connected?

 

Thank you

Lösung von erikapfc

Thank you, yes finally got someone in support that spoke english and spanish and book a tecnical service and then came Monday as the connection was not complete , and they fixed it, I have now internet, thank you

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13 Antworten

schluej
Superstar
  • 15877 Antworten
  • 18. Dezember 2020

Moin Moin,

open http://o2.box  or http://192.168.1.1 and follow the assistant.

You nee the VoIP PIN to activate the router.

This is a translation for the LED...

 


  • Autor
  • Neuling
  • 6 Antworten
  • 18. Dezember 2020

Thank you,

 

But the light from the router DSL is flashing and when I try the page it say:

 

Status der DSL- Verbindung with an x

and hinweis: Nicht verbunden

 

and I cant select weiter to continue

 

Thanks


schluej
Superstar
  • 15877 Antworten
  • 18. Dezember 2020

Call Kunden-Hotline 089 78 79 79 40 0 after u get the message to use the app DON’T HANG UP!

U will get a employer, the silence phase is dramatic long! 


Forum|alt.badge.img+2
  • Lehrling
  • 11163 Antworten
  • 18. Dezember 2020
erikapfc schrieb:

Hi I have received today my router

The router is usually delivered a few days before the provision date. Please wait until the scheduled date of activation of the connection. The o2 DSL connection cannot be used before then, this is normal. 


  • Autor
  • Neuling
  • 6 Antworten
  • 18. Dezember 2020

Thank you very much, I thought I got a message that I can use immediately, plus email saying it was ready as they came today from telekom . But will wait then.

 

Thank you again


schluej
Superstar
  • 15877 Antworten
  • 18. Dezember 2020

@erikapfc look at you letters from O2. What is the activation date of your lane?

If it is the 18.12.2020 than you should get a connection. If the date is bigger than 18.12.2020 than you have to wait.


  • Autor
  • Neuling
  • 6 Antworten
  • 18. Dezember 2020

Actually should be from today but cant get it working and in the phone no one speaks english, although was talking to someone in english but they pass the call and then they didnt speak english, its still no dsl connection


Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 12666 Antworten
  • 18. Dezember 2020

@erikapfc Try tomorrow the WhatsApp Chat. Hope you get there an English speaking operator.

https://www.o2online.de/kontakt/whatsapp-chat/


  • Autor
  • Neuling
  • 6 Antworten
  • 18. Dezember 2020

Thank you very much! 


o2_Giulia
  • Moderatorin
  • 21348 Antworten
  • 23. Dezember 2020

Hello @erikapfc,

 

welcome to our o2 Communtiy!

 

I hope you managed to solve your issue by now. If not, please let us know if you need further assistance.

 

Kind regards and a happy holiday :)

 

Giulia


  • Autor
  • Neuling
  • 6 Antworten
  • Lösung
  • 23. Dezember 2020

Thank you, yes finally got someone in support that spoke english and spanish and book a tecnical service and then came Monday as the connection was not complete , and they fixed it, I have now internet, thank you


Joe Doe
Star
Forum|alt.badge.img+6
  • Star
  • 12666 Antworten
  • 23. Dezember 2020

@erikapfc One question. Interesting for me. Did WhatsApp chat help you?


  • Autor
  • Neuling
  • 6 Antworten
  • 23. Dezember 2020

I tried on friday they repplied on Monday in english, but I already had the appointment, so they just said of course needed to wait for the technician, but is a good tip and they were texting in english

 

thank you


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