Skip to main content
Warum O2 Service

Requesting reversal of payment by bank transfer, with no customer number in tge referrence message - O2 Contract

P
Neuling

Hi,

I have made a payment of 118,18 euros towards my contract with telephone number +XXXXX and customer number XXXXX .

I have missed to update my customer number XXXXX in the reference message but instead reference message is “Sent from N26”.

 

Account Holder - XXXXX

IBAN - XXXXX

BIC - XXXXX

transfer Date - 30/06/2023

Amount - 118,18 Euros 

Reference Message - Sent from N26

 

i am requesting you to please reverse this transfer. I will pay the overdue amount by another bank transfer with details properly mentioned.

 

Edit o2_Sven 03.07.2023/08:38: Removed personal information

2 Antworten

bs0
Profi
Forum|alt.badge.img+9
  • bs0Profi
  • Profi
  • 42123 Antworten
  • 3. Juli 2023

Don't post personal details in a public forum! It is negligent and you risk having your identity stolen or your data misused.

You will need to phone o2 and speak to the billing department to have your payment found and correctly applied.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
o2_Sven
  • o2_SvenModerator
  • Moderator
  • 15517 Antworten
  • 3. Juli 2023

Hello @Prajshan ,

welcome to the o2 Community 💙.

Please don’t post any personal information here, especially one that is as sensitive as information pertaining to your bank account.
For your issue itself you should contact the dunning department and have them transfer your payment to the correct account. As it is not guaranteed that you will reach someone that can speak english there, please make sure that you have someone that can translate for you if necessary.

 

Kind regards, Sven

Der Wochenrückblick - https://g.o2.de/wcr

Deine Antwort


Allgemeine Nutzungsbedingungen der O₂ CommunityAccessibility statement
© Telefónica Germany GmbH & Co. OHG Telefónica