Good afternoon, I hope you are well.
Making a contract with o2 has become a nightmare for me and I am asking for your help to finish it as soon as possible.
I started my Home XXL Flex contract (22.09.2022) with not internet connection, I called from the first day asking for support, I wrote in this community, I went to o2 stores to look for help, and everything was impossible. I managed to get them to come and fix my connection two months into the contract and the problem remained since the internet was really slow. I made the claim online and never received compensation for all the time I was without service.
And after those two months, when the support finally came to make the internet connection, the maximum signal I had was about 100Mbps. When I am paying for 1000!
I tried to make claims for the signal difference I was having, but I could not solve the problem.
The procedure to terminate the contract is still the same nightmare, I can't communicate by phone because I don't speak German, and the times I could get someone to call for me they couldn't cancel because they were cut off and the wait was extremely long.
On 26.01.2023 I sent a cancellation request through your website and received an email that the cancellation was being verified. How can I know the status of the cancellation?
Thank you for any help you can give me,
Best regards,
Denise.
edit o2_Solveig 06.02.2023, 19:27 Uhr verschoben von o2 My Home → Englisch o2 Community
