Ported my number to o2, can not make phone call

just fyi; I can receive calls from other people but I can not call others. 

can someone take a look at this situation? I have not been able to use my phone since my tariff activated and I am paying full price every month.

thanks

Hello @bdd,

Thank you for your enquiry and welcome to the o2 community!

Unfortunately I can't see what the problem is as your forum profile is not linked to your phone number.

Quick question: which device are you currently using? Have you changed anything in the device settings? Also, are you only unable to make outgoing calls at a certain location or everywhere?
For your information: in the Livecheck of o2 you can check your network and see if there is a problem at your current location. You can find it here: Live-Check
Information on the live check in English can be found here: o2 network error: Live-Check.
Have you also had the opportunity to test your sim card in another device to make sure that it's not the device?

If we don't find a solution this way, I will bring you into the private messages for another exchange of data.

Kind regards
Jessica

I am using iPhone 12 from o2. I can't make any outgoing call to any phone but I can accept calls from others. Sms still works. (Shows up with my o2 temp number though)

My phone number ported from vodafone number but not being able to do any outgoing calls means they didn't actually make the full switch (just call forwarding from old to new hence incoming calls are possible) 

I can pass my phone number just show me how to Dm you

I can’t seem to send private message to that account as it says “This user can only receive private messages from users he/she follows.” 

Hello @bdd,

I am super sorry, forgot to follow you

Now you can send a private message!

Kind regards
Jessica