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Prepaid sim card not arrived yet (ordered on July 17, 2019)

K
Neuling
To whom It May concern,

I bought O2 my prepaid L on June 18, 2019 (since I want to stay in Tuebingen for visiting PhD student from June 18, 2019 to August 30, 2019), and I ordered O2 my prepaid S on July 17, 2019 (after previous contract period of O2 my prepaid L is finished). In the email, I heard that I should get a SIM card within 2 ~ 3 business days, but I did not receive it yet.

Is there some problem, or should I have to wait more? I could not use your phone since July 17, 2019 ...

Sincerely,

Lösung von kelvin2718

I visited O2 shop, and found out that I actually do not need to buy new SIM card since I already bought one (O2 myprepaid L) on June 18, 2019. Hence, I managed to use myprepaid S since July 24, 2019.

I'm currently not in Tuebingen since July 26, 2019 and I will return Tuebingen around July 28, 2019. I didn't get SIM card until 9 a.m. on July 26, 2019, but I will check my mailbox when I return Tuebingen.

Sincerely,

Seongho Shin
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    War das hilfreich für dich?

    2 Antworten

    o2_Jan
    • o2_JanTeam
    • 3264 Antworten
    • 26. Juli 2019
    Hi @kelvin2718,

    welcome to the o2 community! 🙂

    Sorry for the delay, but from what I can see, the sim card has reached you in the meantime.
    Is everything working now as planned and can you use it the way you wanted to? 🙂

    Best regards,
    Jan.
    Das digitale Wohnzimmer - Unser o2 Community-Treffpunkt -> https://g.o2.de/community-treffpunkt
    K
    Neuling
    • kelvin2718
    • Autor
    • Neuling
    • 3 Antworten
    • Lösung
    • 27. Juli 2019
    I visited O2 shop, and found out that I actually do not need to buy new SIM card since I already bought one (O2 myprepaid L) on June 18, 2019. Hence, I managed to use myprepaid S since July 24, 2019.

    I'm currently not in Tuebingen since July 26, 2019 and I will return Tuebingen around July 28, 2019. I didn't get SIM card until 9 a.m. on July 26, 2019, but I will check my mailbox when I return Tuebingen.

    Sincerely,

    Seongho Shin

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