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Phone did not arrive. I was offered a promo (phone + free unlimited data volume) since October 2020. They gave me the simcard and signed a contract only for the simcard. The problem is I am paying more than 50 € for the first 3 months of billing. My question is .. is my simcard wuth unlimited data worth 50 € plus? I really wanted to have a phone but it didnt arrived .. 

Hello @Spica, welcome at our community.

Did you receive any EMails from us? Maybe they are in the Spamfilter. Please have a look and write me again here.

Kind regards, Ines.

 


Hello Ines. I have not receive your e

email yet.. my spam folder is empty as well. I have a question, is it possible to avail a phone without changing my simcard and pay the same amount of my monthly bill? How about the phone they have offered me.last October? How can I get in contact with the 02 shop that I applied last October? Thank you for your time to answer. 

Regards,

Spica


Dear @Spica ,

 

some of our partnershops are open, did you take a look if the shop is closed where you ordered the phone?

 

Kind regards,

Andrea


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