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Frage

mobile phone with contract rejected

O
Neuling

Hello,

I ordered a phone with sim card and I got the confirmation and I paid the initial fees( 185,99) euros, but the very next day they sent me an email saying that they aren't sending me the phone but they will send the sim card separately, I am getting this contract from o2 just because of the phone, know and after they cancelled the shipping of the phone I don't want the deal any more, what should I do know?

Edit o2_Kathi 22.05.25 Moved from the section o2 Mobilfunk to English o2 Community: Mobile

    3 Antworten

    bs0
    Profi
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    • bs0Profi
    • Profi
    • 41930 Antworten
    • 22. Mai 2025

    Send an email to widerruf@cc.o2online.de to revoke the mobile contract.

    In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.
    o2_Lea
    Einer Person gefällt das
    • o2_Lea
      o2_Lea
    o2_Lea
    • o2_LeaModeratorin
    • Moderatorin
    • 4604 Antworten
    • 23. Mai 2025

    Hey ​@Omarjr13,

    Welcome to our o2 Community. 😊

    It's a shame that the cell phone has been canceled. As bs0 already said, cancel the tariff at the email address. You will also find a cancellation policy attached to your order.

    ​

    o2_Lea
    • o2_LeaModeratorin
    • Moderatorin
    • 4604 Antworten
    • 26. Mai 2025

    I hope everything went well, please give us feedback if you like. If you have any questions or need support, please get in touch at any time ​@Omarjr13 :) 

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