cheating by O2 representative

Dear O2
This is in response to your reply to my first letter written to you.
I am not sure if I have been so much harsh to anyone except when I am communicating with O2 people. I have valid reason for that but I believe you do not give it a shit. Look, I attach you a photocopy of what your representative wrote about the package when he sold it to me two years ago. It does not mention any where about selling me two contracts and total cost mentioned is around 25 euro per month.

But the second sim (xxxxxxx) for which you have been taking 7.50 per month for two years, is not legal. Please read it and try to be nice and honest. I ask you one thing: do you think it is a mistake/cheating on your part that you have been charging me for something which you did not tell me while selling sims. I want an answer in yes or no. Please do not give me any bullshit. I am very much tired of you people. You are shamelessly greedy and stubborn which is quite contrary to local norms. I am disappointed. So, no bullshit, just tell me whether it is a mistake on your part or my part.
Please note that I went to the shop on third day to cancel this contract, but they did not listen to me. Actually they never listen to you if something is not in their favor.
I am saying it time, do you think at it is your mistake or your representative intentionally cheated (as they are trained to do so) and please, writes answer in short. Don,t write any garbage and irrelevant info. Stick to point and write if you think it is fair or not. Only yes or no.
By the way, thanks for terminating both of sim cards. It is quite a relief.
Primary sim card: xxxxxxx
Sim card you sold me by cheating: xxxxxx

Khuram Shehzad


Edit o2_Flo: Personal Data anonymized!