different charges

Forum|Forum|4 years ago
May 19, 2021
2 Antworten
41 Aufrufe

Ann2023
Besucher:in

Please i need to speak with an English o2 worker. Just got my first invoice in my email but the amount is different from what i activated.

I Need a better explanation because i am supposed to pay of basic unlimited which is about 30 euros, but am receiving an invoice to pay 66.98euro please someone help me understand what's going on.

Lösung von o2_Michi

Hello @Ann2023 :relaxed:

did @bs0s post help? Was it the acitivation which lead to the unexpected amount?

Best regards,

Michi

+43

bs0
Legende
Forum|Forum|4 years ago
May 19, 2021

Probably the first invoice included the activation fee of 39,99.

o2 doesn’t send invoices by email. You need to download your invoice in the customer portal or the app and then you will be able to see what you have been charged for.

In einem Diskussionsforum werden Meinungen ausgetauscht. Meine Beiträge in diesem Kunden-helfen-Kunden-Forum stellen meine persönliche Meinung dar.